Customer Care Representative

EasyDNA Philippines Outsourcing; Angeles; On-site; PHP 279,000 - 334,800; Full time

Job summary

A customer service firm in Pampanga is seeking a full-time Customer Service Representative to focus on the Australian market. The role involves responding to emails, managing live chats, and handling inbound and outbound calls. Candidates must possess at least 2 years of CSR experience, a confident phone manner, and attention to detail. This position offers an opportunity to provide high-quality service in a dynamic environment.

Qualifications

• Minimum 2 years of customer service experience.
• A confident and calm phone manner required.
• Proactive and detail-oriented with a commitment to high-quality service.

Responsibilities

• Respond to emails and manage live chats for clients in the Australian market.
• Handle inbound and outbound calls while maintaining a calm demeanor.
• Coordinate with internal departments and ensure consistent service quality.

Skills

Customer service experience

Confident phone manner

Attention to detail

Job description

Role 2: CSR – Australia Market Focus

This role will focus exclusively on the Australian market. This includes responding to emails, managing live chats, and confidently handling both inbound and outbound calls. You’ll also assist with case management, customer communication, and internal coordination, ensuring a consistent and high-quality service experience.

We are currently hiring a full-time, office-based Customer Service Representative to support various international markets.

The role involve direct communication with clients via email, inbound and outbound phone calls, and live chat, as well as CRM case handling and coordination with internal departments. Applicants must be confident in managing calls and callbacks as part of their daily responsibilities. We are looking for proactive, detail-oriented professionals committed to delivering high-quality customer service in a fast-paced environment.

• Minimum 2 years of CSR experience
• A confident and calm phone manner
• A clear accent (preferred but not essential)
• Australian working hours