Australia Multichannel Customer Care Specialist

EasyDNA Philippines Outsourcing; Angeles; On-site; PHP 279,000 - 334,800; Full time

Job summary

A customer service firm in Pampanga is seeking a full-time Customer Service Representative to focus on the Australian market. The role involves responding to emails, managing live chats, and handling inbound and outbound calls. Candidates must possess at least 2 years of CSR experience, a confident phone manner, and attention to detail. This position offers an opportunity to provide high-quality service in a dynamic environment.

Qualifications

• Minimum 2 years of customer service experience.
• A confident and calm phone manner required.
• Proactive and detail-oriented with a commitment to high-quality service.

Responsibilities

• Respond to emails and manage live chats for clients in the Australian market.
• Handle inbound and outbound calls while maintaining a calm demeanor.
• Coordinate with internal departments and ensure consistent service quality.

Skills

Customer service experience

Confident phone manner

Attention to detail

Job description

A customer service firm in Pampanga is seeking a full-time Customer Service Representative to focus on the Australian market. The role involves responding to emails, managing live chats, and handling inbound and outbound calls. Candidates must possess at least 2 years of CSR experience, a confident phone manner, and attention to detail. This position offers an opportunity to provide high-quality service in a dynamic environment.