Customer Service Agent

EasyDNA Philippines Outsourcing; Angeles; On-site; Full time

Job summary

A leading biotechnology company is seeking a full-time, office-based Customer Service Representative to support their animal testing product line, specifically for the Australian market. The role requires proactive, detail-oriented professionals to handle calls, emails, and live chats while providing high-quality customer service. Applicants must possess CSR experience and be willing to become product specialists.

Qualifications

• CSR experience in a fast-paced environment.
• Previous CSR experience (2+ years).
• Willingness to become a product specialist through training.
• Interest in animal health, vet services, or pet care.
• Ability to communicate clearly and professionally with Australian clients.

Responsibilities

• Direct communication with clients via email, inbound and outbound phone calls, and live chat.
• CRM case handling and coordination with internal departments.

Job description

Job Description

We are currently hiring a full-time, office-based Customer Service Representative to support various international markets.

The role involves direct communication with clients via email, inbound and outbound phone calls, and live chat, as well as CRM case handling and coordination with internal departments. Applicants must be confident in managing calls and callbacks as part of their daily responsibilities. We are looking for proactive, detail-oriented professionals committed to delivering high-quality customer service in a fast-paced environment.

Role 3: CSR – Animal Testing Division (Australia Market Focus)

This role supports our animal testing product line, which includes DNA testing services for pets and animals. You’ll be trained on product-specific workflows while supporting Australian clients and veterinary partners.

• CSR experience in a fast-paced environment
• Previous CSR experience (2+ years)
• Willingness to become a product specialist through training
• Interest in animal health, vet services, or pet care
• Ability to communicate clearly and professionally with Australian clients

• English Language
• Customer Service
• Strong Work Ethic
• Interpersonal Skills
• Organizational Skills
• People Skills

Working Location

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