Customer Service Representative

EasyDNA Philippines Outsourcing

Angeles

On-site

PHP 223,000 - 357,000

Full time

14 days+

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Job summary

A customer service company in Pampanga, Angeles is hiring a full-time Customer Service Representative to support international markets from the office. Candidates will manage communication via email, phone, and live chat while ensuring high-quality service. Strong written and verbal English skills are essential, along with previous experience with international customers. French-speaking individuals are encouraged to apply.

Qualifications

Must be confident in managing calls and callbacks as part of daily responsibilities.
Proactive and detail-oriented professional committed to delivering high-quality customer service.
Experience in a fast-paced environment.
French language skills are a plus.

Responsibilities

Support various international markets via email, phone, and live chat.
Handle CRM cases and coordinate with internal departments.
Make outbound calls and callbacks as needed.
Provide high-quality customer service in a fast-paced environment.

Skills

Strong written and verbal English skills

Experience with international customers

Ability to work with UK time zones

French-speaking

Job description

Role 1: CSR – UK, EU & South Africa Support

We are currently hiring for a full-time, office-based Customer Service Representative to support various international markets.

The Role involves direct communication with clients via email, inbound and outbound phone calls, and live chat, as well as CRM case handling and coordination with internal departments. Applicants must be confident in managing calls and callbacks as part of their daily responsibilities. We are looking for proactive, detail-oriented professionals committed to delivering high-quality customer service in a fast-paced environment.