Customer Care Pro - Onsite Cebu, Growth & Training

vCustomer Philippines, Inc.; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Health insurance

Paid leave credits

Night differential pay

Performance incentives

SSS/PhilHealth/Pag-IBIG benefits

Training and career development

Employee wellness and engagement

Job summary

Tech Mahindra Philippines is hiring for customer service roles onsite at IT Park, Cebu City. You’ll provide excellent support, handle inquiries, and ensure a positive client experience while following account procedures. Freshers welcome; English communication is essential. Health insurance and career development programs are offered.

Join a people-first workplace with growth opportunities, training programs, and performance incentives that recognize your contributions.

Qualifications

• Minimum of High School Graduate (Old Curriculum), SHS Graduate or higher.
• Freshers are welcome; customer service experience is advantageous.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Handle account transactions, documentation, and updates accurately.
• Assist customers with product information and account-related requests.
• Maintain detailed records of customer interactions and follow up on concerns.
• Collaborate with team members and supervisors to meet performance targets and SLAs.
• Proficiency in English communication, both verbal and written.
• Willing to work onsite at IT Park, Cebu City.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues.
• Handle account transactions and documentation accurately.
• Assist customers with product information and requests.
• Maintain records of customer interactions and follow up on concerns.
• Collaborate with team to meet performance targets and SLAs.
• Communicate effectively in English, both written and spoken.

Skills

Customer service

Documentation

Communication in English

Team collaboration

Education

High School Graduate (Old Curriculum)

SHS Graduate

College Level or College Graduate

Job description

Tech Mahindra Philippines is hiring for customer service roles onsite at IT Park, Cebu City. You’ll provide excellent support, handle inquiries, and ensure a positive client experience while following account procedures. Freshers welcome; English communication is essential. Health insurance and career development programs are offered.

Join a people-first workplace with growth opportunities, training programs, and performance incentives that recognize your contributions.