Customer Care Pro - Growth, Training & Benefits

Private Advertiser

Cebu City

On-site

PHP 240,000 - 320,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

Paid leave credits

Night differential pay

Performance incentives

Government-mandated benefits (SSS,Phil

Health insurance

Job summary

Private Advertiser in Cebu City is seeking a Customer Service Representative to address inquiries, resolve issues, and ensure a positive client experience across various retail accounts. Freshers are welcome.

You will work onsite at IT Park Cebu, leveraging strong English communication to assist customers, document interactions, and collaborate with teammates to meet service targets. This role offers health benefits, paid leave credits, night differential, incentives, and ongoing training to

Qualifications

Minimum of High School Graduate (Old Curriculum), SHS Graduate or higher.
Freshers are welcome to apply.
Customer Service experience is advantageous.
Proficient in English communication (verbal and written).
Willing to work onsite at IT Park, Cebu City.

Responsibilities

Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive client experience.
Handle account transactions, documentation, and updates accurately and efficiently.
Assist customers with product information and account-related requests.
Maintain detailed records of customer interactions and follow up on pending concerns.
Collaborate with team members and supervisors to meet performance targets and service-level agreements.
Uphold company policies and ensure compliance with retail account procedures.