Customer Care Pro — Day-1 Benefits & Flexible Shifts

MicroSourcing International; Cagayan de Oro; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Service Representative in Cagayan de Oro for an onsite mid‑shift role. You will handle inbound/outbound calls, emails, and live chats, addressing inquiries and solving problems per policy. You will document interactions in CRM, meet KPIs for quality and resolution, and escalate when needed.

Join a team focused on service excellence and ongoing learning. This position offers competitive rewards, healthcare coverage from day one, paid time off with cash

Qualifications

• Excellent verbal and written English communication.
• Strong ability to resolve complaints and manage high-pressure customer situations calmly.
• Ability to navigate multiple software systems and CRM databases while speaking or chatting.
• Willingness to work shifting schedules, including nights, weekends, and holidays.
• Precise in logging account records and ticket details.

Responsibilities

• Respond to inbound and outbound customer inquiries across voice calls, email, and live chat.
• Resolve customer concerns, complaints, and requests using company policies and guidelines.
• Document interactions and resolutions accurately in CRM and ticketing systems.
• Meet operational KPIs for quality, handle times and resolution rates.
• Escalate complex or unresolved issues using established protocols.
• Maintain a professional, empathetic tone when de-escalating customers.
• Keep product knowledge and client policies up to date.

Skills

Clear communication

Problem solving

Multitasking

De-escalation

Tools

CRM platforms

Job description

MicroSourcing is hiring a Customer Service Representative in Cagayan de Oro for an onsite mid‑shift role. You will handle inbound/outbound calls, emails, and live chats, addressing inquiries and solving problems per policy. You will document interactions in CRM, meet KPIs for quality and resolution, and escalate when needed.

Join a team focused on service excellence and ongoing learning. This position offers competitive rewards, healthcare coverage from day one, paid time off with cash