Customer Care Specialist — Onsite, Flexible Hours

MicroSourcing International; Cagayan de Oro; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Competitive Rewards

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Work-life balance

Career growth

Inclusive culture

Job summary

MicroSourcing is hiring a Customer Care Representative to join our on-site team at SM Downtown, Cagayan De Oro. You will handle inbound/outbound calls, emails, and live chat, delivering friendly, solution-focused support while upholding brand standards.

The role requires a customer-first mindset and excellent communication across channels. Work in mid shift with opportunities for career growth, participating in a collaborative, inclusive culture and ongoing training to keep you updated on

Qualifications

• 6 months to 1 year of BPO or contact center experience.
• Experience with voice, email, and chat support.
• Excellent English communication (verbal and written).
• Ability to multitask across multiple systems.

Responsibilities

• Handle inbound/outbound interactions via phone, email, and live chat.
• Resolve inquiries and complaints following policies and guidelines.
• Meet and maintain KPIs.
• Document interactions in CRM or ticketing systems.
• Escalate complex issues per escalation procedures.
• Provide accurate, timely information to customers.

Skills

Customer care

Communication

Problem solving

Empathy

Multitasking

CRM systems

Tools

CRM systems

Ticketing systems

Job description

MicroSourcing is hiring a Customer Care Representative to join our on-site team at SM Downtown, Cagayan De Oro. You will handle inbound/outbound calls, emails, and live chat, delivering friendly, solution-focused support while upholding brand standards.

The role requires a customer-first mindset and excellent communication across channels. Work in mid shift with opportunities for career growth, participating in a collaborative, inclusive culture and ongoing training to keep you updated on