Customer Care Pro (BPO) - Cebu | Growth & Perks

Recruitify_HR; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

HMO

Paid training

Leaves & holiday pay

Night differential

Performance incentives

Career growth

Mentors & leaders

Modern facilities

Beginner-friendly accounts

Job summary

Concentrix Cebu is hiring Call Center Agents in Cebu City. Join a world-class BPO with opportunities to grow, whether you are new or experienced. You will handle calls, chats, and emails, assist with billing and product inquiries, and provide empathetic service.

The role offers training, leaves with holiday pay, night differential, and career growth tracks within state-of-the-art facilities.

Qualifications

• Good communication skills (English or Tagalog).
• Willing to work onsite in Cebu City.

Responsibilities

• Answer calls, chats, or emails from customers.
• Assist with billing, product inquiries, account updates, and technical troubleshooting.
• Provide excellent customer service with accuracy and empathy.
• Follow company processes, compliance guidelines, and quality standards.
• Escalate issues when necessary to ensure customer satisfaction.

Skills

Communication skills

Education

Senior High School / High School graduate

Job description

Concentrix Cebu is hiring Call Center Agents in Cebu City. Join a world-class BPO with opportunities to grow, whether you are new or experienced. You will handle calls, chats, and emails, assist with billing and product inquiries, and provide empathetic service.

The role offers training, leaves with holiday pay, night differential, and career growth tracks within state-of-the-art facilities.