Customer Care Call Center Agent

Mangojob- Recruitment Platform | Jobs & Hiring App; Batan; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Anniversary Gifts

Holiday Gifts

Job summary

Mangojob is hiring a Call Center Agent for on-site work in San Juan, Philippines. You will handle inbound or outbound calls, resolve customer concerns, and meet account service targets. No prior experience required beyond being a Senior High School Graduate; first-time applicants will be considered.

The role requires clear spoken English, good listening skills, and professional telephone etiquette. You will document interactions, navigate multiple applications, and escalate complex cases when

Qualifications

• Senior High School Graduate / College Level / College Graduate.
• 0–1 year of relevant experience; qualified first-time applicants may be considered.
• Clear spoken English, good listening skills, and professional telephone etiquette.
• Basic computer literacy and ability to navigate multiple applications.
• Customer service, retail, sales, or BPO experience is an advantage.
• Willing to work shifting schedules, weekends, holidays, or night shifts when required.

Responsibilities

• Answer or place calls professionally and identify the purpose of each interaction.
• Provide accurate information, complete approved transactions, and resolve concerns within authority.
• Document call details, customer actions, and follow-up commitments in the assigned system.
• Escalate complex, sensitive, or unresolved cases using the correct process.
• Meet call handling, quality, attendance, and customer satisfaction targets.

Skills

Clear spoken English

Good listening skills

Professional telephone etiquette

Basic computer literacy

Navigate multiple applications

Customer service experience

Willing to work shifts

Education

Senior High School Graduate

College Level

College Graduate

Job description

MangoJob- Recruitment Platform | Jobs & Hiring App

Negotiable

On-site - San Juan No Exp Required Diploma Full-time

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Job Description

Employee Recognition and Rewards

Anniversary Gifts, Holiday Gifts

Government Mandated Benefits

JOB DESCRIPTION

The Call Center Agent will handle inbound or outbound calls, resolve customer concerns, and meet account service targets. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team.

RESPONSIBILITIES

• Answer or place calls professionally and identify the purpose of each interaction.

• Provide accurate information, complete approved transactions, and resolve concerns within authority.

• Document call details, customer actions, and follow-up commitments in the assigned system.

• Escalate complex, sensitive, or unresolved cases using the correct process.

• Meet call handling, quality, attendance, and customer satisfaction targets.

JOB REQUIREMENTS

• Senior High School Graduate / College Level / College Graduate.

• 0–1 year of relevant experience; qualified first-time applicants may be considered.

• Clear spoken English, good listening skills, and professional telephone etiquette.

• Basic computer literacy and ability to navigate multiple applications.

• Customer service, retail, sales, or BPO experience is an advantage.

• Willing to work shifting schedules, weekends, holidays, or night shifts when required.

APPLICATION NOTICE

Please submit your updated resume directly through Bossjob.

Our recruitment team will review your application. Shortlisted candidates will be contacted through Bossjob chat for the next step of the recruitment process.

Please keep your Bossjob profile and resume complete, accurate, and up to date.

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HR Zy

HR Recuitment Specialist MangoJob- Recruitment Platform | Jobs & Hiring App

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