Chat Support

MangoJob- Recruitment Platform | Jobs & Hiring App; Mandaluyong; On-site; PHP 167,000 - 335,000; Full time

Benefits offered by this job

Anniversary Gifts

Holiday Gifts

Job summary

MangoJob- Recruitment Platform | Jobs & Hiring App is seeking a Chat Support Representative to provide fast and accurate customer support via live chat and messaging channels at our Mandaluyong on-site location.

The ideal candidate has 0–1 year of chat or customer service experience, strong written English, and the ability to handle multiple conversations with high accuracy in a fast-paced, metric-driven environment. Safety guidance and platform-based communication are emphasized.

Qualifications

• 0–1 year of chat or customer service experience preferred.
• Strong written English and typing accuracy.
• Able to manage several conversations with attention to detail.

Responsibilities

• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Understand customer concerns and provide clear written solutions or instructions.
• Use approved templates appropriately without sending repetitive or irrelevant replies.
• Document each chat and escalate cases that require additional support.
• Meet typing, response time, quality, and customer satisfaction standards.

Skills

Written English

Typing

Multitasking

Customer service

Education

Senior High School / College

Job description

MangoJob- Recruitment Platform | Jobs & Hiring App

Negotiable

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

Chat

Share

Job Description

Employee Recognition and Rewards

Anniversary Gifts, Holiday Gifts

Government Mandated Benefits

JOB DESCRIPTION

The Chat Support Representative will provide fast and accurate customer support through live chat and messaging channels. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team.

RESPONSIBILITIES

• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Understand customer concerns and provide clear written solutions or instructions.
• Use approved templates appropriately without sending repetitive or irrelevant replies.
• Document each chat and escalate cases that require additional support.
• Meet typing, response time, quality, and customer satisfaction standards.

JOB REQUIREMENTS

• Senior High School Graduate / College Level / College Graduate.
• 0–1 year of chat, customer service, or BPO experience preferred.
• Strong written English, grammar, and typing accuracy.
• Able to manage several conversations without losing attention to detail.
• Customer service or non-voice BPO experience is an advantage.
• Comfortable working in a fast-paced, metric-driven environment.

Working Location

If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.

Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for

Some of our features may not work properly on your device.