Chat Support

MangoJob- Recruitment Platform | Jobs & Hiring App; Pasig; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Anniversary Gifts

Holiday Gifts

Job summary

MangoJob- Recruitment Platform | Jobs & Hiring App in Pasig, Philippines is seeking a Chat Support Representative. The role requires handling live chat conversations with accuracy and professionalism, following approved templates, and escalating complex cases as needed.

Ideal candidates hold a Senior High School/College level education, with 0–1 year in chat or customer service. The position is full-time and on-site in Pasig, with a negotiable salary based on experience and performance.

Qualifications

• Proficient in written English and grammar.
• Able to type accurately while maintaining message quality.
• Experience in chat, customer service, or BPO is preferred.
• Able to handle multiple chats with attention to detail.

Responsibilities

• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Understand customer concerns and provide clear written solutions or instructions.
• Use approved templates appropriately without sending repetitive or irrelevant replies.
• Document each chat and escalate cases that require additional support.
• Meet typing, response time, quality, and customer satisfaction standards.

Skills

Strong written English

Typing accuracy

Customer service experience

Multitasking

Education

Senior High School Graduate / College Level / College Graduate

Job description

MangoJob- Recruitment Platform | Jobs & Hiring App

Negotiable

On-site - Pasig No Exp Required High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Anniversary Gifts, Holiday Gifts

Government Mandated Benefits

JOB DESCRIPTION

The Chat Support Representative will provide fast and accurate customer support through live chat and messaging channels. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team.

RESPONSIBILITIES

• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Understand customer concerns and provide clear written solutions or instructions.
• Use approved templates appropriately without sending repetitive or irrelevant replies.
• Document each chat and escalate cases that require additional support.
• Meet typing, response time, quality, and customer satisfaction standards.

JOB REQUIREMENTS

• Senior High School Graduate / College Level / College Graduate.
• 0–1 year of chat, customer service, or BPO experience preferred.
• Strong written English, grammar, and typing accuracy.
• Able to manage several conversations without losing attention to detail.
• Customer service or non-voice BPO experience is an advantage.
• Comfortable working in a fast-paced, metric-driven environment.

Working Location

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Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for

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