Customer Care Associate — Graveyard Shift

Wipro; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Wipro Limited is seeking a customer service professional in Cebu City to handle inbound and outbound calls, deliver quality service, and document each interaction. The role requires strong English communication, basic computer skills, and flexibility to work shifts, including graveyard hours when needed.

Applicants may come with or without call center experience; college graduates are welcome. Commitment to confidentiality and adherence to policies is essential, with equal opportunity employment

Qualifications

• Senior High School graduate or completed 2 years of college with no back subjects.
• College graduate.
• Call center experience not required; relevant experience may be considered.
• Excellent English communication with neutral accent.

Responsibilities

• Handle inbound and outbound calls per quality standards.
• Deliver excellent customer service and ensure satisfaction.
• Document each call accurately.
• Address customer queries and escalate as needed.
• Comply with company policies and security procedures.
• Maintain confidentiality of customer information.

Skills

Excellent English

Computer skills

Teamwork

Analytical skills

Motivational fit

Shift work

Education

Senior High School

2 years college completed (no back subjects)

College graduate

Tools

MS Office

Job description

Wipro Limited is seeking a customer service professional in Cebu City to handle inbound and outbound calls, deliver quality service, and document each interaction. The role requires strong English communication, basic computer skills, and flexibility to work shifts, including graveyard hours when needed.

Applicants may come with or without call center experience; college graduates are welcome. Commitment to confidentiality and adherence to policies is essential, with equal opportunity employment