Onsite Cebu Night-Shift CSR — Global Voice Support

WHR Global Consulting; Cebu City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

HMO on Day 1

13th Month Pay

Government Benefits

Attendance Bonus

Performance incentives

Training and Development

Job summary

WHR Global Consulting in Cebu City is seeking a Customer Service Representative to handle international voice calls and deliver high-quality support. The role requires strong communication, analytical and problem-solving skills to address customer inquiries for diverse clients.

The position is full-time and onsite in Cebu, with graveyard shifts. Candidates with 1+ year BPO experience and a background in billing or financial accounts are preferred.

Qualifications

• College Level, College Undergraduate, or Bachelor's Degree holder.
• At least 1 year of BPO experience handling voice-based customer service accounts.
• Strong English communication skills, both written and verbal.
• Experience in billing or financial accounts is an advantage.
• Strong analytical, critical thinking, and problem-solving skills are preferred.
• Willing to work onsite in Cebu during graveyard shifts.
• Available to start on November 16, 2026.

Responsibilities

• Handle international voice calls, providing high-quality support.
• Resolve customer inquiries with professional communication.
• Address complex client concerns across a global landscape.

Skills

English communication

Analytical thinking

Problem solving

Education

College level / Bachelor's degree

Job description

WHR Global Consulting in Cebu City is seeking a Customer Service Representative to handle international voice calls and deliver high-quality support. The role requires strong communication, analytical and problem-solving skills to address customer inquiries for diverse clients.

The position is full-time and onsite in Cebu, with graveyard shifts. Candidates with 1+ year BPO experience and a background in billing or financial accounts are preferred.