Customer Service Representative (Quezon City)

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Quezon City; Híbrido; PHP 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work set up

Competitive salary increases

Comprehensive HMO for you and depend6

Day 1 HMO and life insurance

Career development programs

Paid time-offs annually

Descripción de la vacante

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. seeks a flexible Customer Service Representative to handle email, chat, or phone support across multiple RELX businesses.

The role emphasizes learning agility, accuracy, and the ability to adapt to rotating schedules in a hybrid on-site setup at Quezon City. The ideal candidate will have a Bachelor's degree or equivalent, strong English communication, and 1–2 years in BPO/shared services.

Formación

• Bachelor's degree in any field or equivalent experience.
• Two years college completed with no back subjects may be considered.
• Fresh graduates may be considered based on communication skills and potential.
• At least 1–2 years of BPO/shared services experience preferred.

Responsabilidades

• Support volume-based customer facing or back-office tasks as needed.
• Provide customer support via email, chat or phone calls.
• Interpret written English language accurately.
• Work independently and stay focused to meet deadlines.
• Organize work with strong time management and detail orientation.
• Summarize information quickly and accurately, seeking validation when needed.

Conocimientos

English communication

Word, Excel, Outlook

Time management

Attention to detail

Hybrid/onsite readiness

Rotating schedules

Educación

Bachelor's degree or equivalent

Two years college completed

Herramientas

Word

Excel

Outlook

Internet apps

Descripción del empleo

The Customer Service Representative role is a multi-skilled individual contributor who is an expert in learning agility and adapting to new or changing business needs. They will experience multiple operations environments and RELX businesses based on changing requirements, and will be exposed to new products, business units, and industries.

Initial assignments are likely to be project-based or limited duration for several months, with opportunity for exposure across a broad range of learning. Based on competencies developed during initial assignments, individual preferences, and business requirements, the Customer Service Representative can build his/her career path on a dedicated team or business unit or continue with rotational assignments across the scope of RELX businesses.

Key Responsibilities:

• Ability to support any volume-based customer facing or back-office requirement as needed by the business
• Ability to provide customer support through email, chat or phone calls
• A good command of interpreting written English language
• Ability to work well on own initiative and able to remain focused
• Good organizational and time management skills with ability to meet deadlines
• A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately
• Confidence in asking questions and seeking validation

Qualifications:

• Bachelor's degree in any field (or equivalent experience) or at least 2 years college completed with no back subjects/incomplete units
• Completed at least 2 years of college (with no back subjects) may be considered depending on BPO experience
• Fresh graduates may also be considered based on communication skills and overall potential
• At least 1-2 years of BPO, shared services, or related experience is preferred
• Proficiency with standard computer applications (Word, Excel, Outlook, Internet applications) is an advantage
• Excellent English communication skills (both oral and written)
• Strong attention to detail and ability to work under deadlines
• Flexible and adaptable to changing business requirements, hybrid/onsite setups, and rotating work schedules
• Willing to work at our REPH Quezon City site

Why join us?

• Competitive salary with annual increase and incentive
• Career Development Programs
• 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
• Comprehensive HMO for you and up to 4 Dependents
• Day 1 HMO and Life and Accident Insurance
• Flexible Retirement Plan
• Hybrid Work Set up & IT equipment will be provided

For your convenience, our entire recruitment process is done 100% virtually.