Customer Account Manager

Cloudstaff Philippines Inc.; Philippines; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Employee Share Units

Dream Points program

Health and life insurance

Career progression

Mental wellness support

International career growth

Lifeworks Employee Assistance program

Social clubs and groups

WFH perks boxes

Job summary

Cloudstaff Philippines Inc. is seeking a skilled Order Management professional to manage customer orders, inquiries, and forecasting while collaborating cross-functionally to ensure smooth operations in a fast-paced environment.

You will coordinate with sales, supply chain, logistics, and other teams, handling onboarding, pricing changes, and issue resolution to support multiple product lines across end markets. Strong English communication is essential.

Qualifications

• Strong customer service, relationship management, ERP/order management, communication, problem-solving, and organizational skills.
• Excellent written and verbal English required
• High school diploma required; additional education preferred. Typically, 4-6+ years of progressive customer service, account management, or order management experience.
• Fast-paced, customer-focused environment requiring cross-functional collaboration.

Responsibilities

• Receive, review, enter, and manage customer orders and changes, including follow up on past due orders and forecasting.
• Serve as primary contact for customer inquiries via phone and email.
• Resolve customer concerns related to orders, deliveries, accounts, credit requests, and service issues.
• Coordinate with sales, supply chain, logistics, distribution, credit, pricing and customer master teams.
• Support sales function with quote requests; specifically, when implementing global price increases.
• Support customer onboarding, account setup, and location maintenance.
• Manage key accounts across multiple end markets and product lines.
• Document recurring issues and recommend process improvements.
• Coordinates the transfer of slow-moving inventory within the distribution system.
• Participate in special projects and continuous improvement initiatives.

Skills

Customer service

ERP/order management

Communication

Problem-solving

Organizational skills

English proficiency

Education

High school diploma

Tools

JD Edwards

Salesforce

Microsoft Excel

Job description

Job Description

Key Responsibilities

• Receive, review, enter, and manage customer orders and changes, including follow up on past due orders and forecasting
• Serve as primary contact for customer inquiries via phone and email.
• Resolve customer concerns related to orders, deliveries, accounts, credit requests, and service issues.
• Coordinate with sales, supply chain, logistics, distribution, credit, pricing and customer master teams.
• Support sales function with quote requests; specifically, when implementing global price increases.
• Support customer onboarding, account setup, and location maintenance.
• Manage key accounts across multiple end markets and product lines.
• Document recurring issues and recommend process improvements.
• Coordinates the transfer of slow-moving inventory within the distribution system.
• Participate in special projects and continuous improvement initiatives.

Qualifications and Requirements

• Strong customer service, relationship management, ERP/order management, communication, problem-solving, and organizational skills.
• Excellent written and verbal English required
• High school diploma required; additional education preferred. Typically, 4-6+ years of progressive customer service, account management, or order management experience.
• Fast-paced, customer-focused environment requiring cross-functional collaboration.

Preferred Qualifications

• Preferred experience with Microsoft suite, JD Edwards (ERP), Salesforce.com (CRM)

Perks and Benefits

Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Endless opportunities for career advancement
In-house psychiatrist available to support employees' well-being
International career growth and connections
Mental Wellness Employee Assistance program through Lifeworks
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
Unlimited cash incentives for hired referrals
We set you up for success with a company-provided PC/Laptop and fiber internet connection.