Account Manager

SCALABLE OS CORP.; Metro Manila; Remote; PHP 558,000 - 893,000; Full time

Job summary

SCALABLE OS CORP. is seeking an Account Manager to handle a large portfolio of small- to mid-sized clients, delivering a high-touch, consultative experience from a remote, night-shift setting in the Philippines.

You will maintain strong client relationships, ensure operational excellence, and drive satisfaction and retention by coordinating with internal teams and applying a deep understanding of our solutions and service delivery model.

Qualifications

• Three years in customer success, account management, or client services.
• Experience with CRM platforms and client-facing proposals.
• Proficiency with Microsoft Office, especially Excel.
• Strong client relationships and clear communication.
• Highly organized, proactive, and able to work independently or with a team.

Responsibilities

• Serve as the primary relationship owner for a high volume of small-tier client accounts, ensuring timely support, proactive communication, and consistent service delivery.
• Manage day-to-day client inquiries by reviewing, prioritizing, and triaging incoming requests, ensuring accurate routing and timely follow-through.
• Build a strong operational understanding of each client’s environment, business needs, and recurring challenges to effectively support ongoing requirements.
• Partner cross-functionally with internal teams, including Service Desk, Engineering, Finance, Billing, and others, to drive efficient issue resolution and maintain a seamless client experience.
• Follow established ticketing, documentation, and escalation procedures to ensure predictable, high-quality service outcomes.
• Monitor recurring trends, risks, and client sentiment, escalating insights to account management leadership to support retention and continuous improvement.
• Contribute to client retention efforts by delivering a consistently responsive, dependable, and solutions-oriented experience.

Skills

CRM platforms

Client relations

Excel

Communication

Time management

Team coordination

Tools

CRM software

Job description

SUMMARY

The Account Manager plays a key role in managing a large portfolio of the firm’s small- to mid-sized clients, delivering a high-touch, consultative customer experience. This role is responsible for maintaining strong client relationships, ensuring operational excellence, and driving overall client satisfaction and retention. As a primary representative of the organization, the Account Manager must demonstrate exceptional communication skills, strong business acumen, and an advanced understanding of the organization’s solutions and service delivery model.

JOB RESPONSIBILITIES

• Serve as the primary relationship owner for a high volume of small-tier client accounts, ensuring timely support, proactive communication, and consistent service delivery.
  

• Manage day-to-day client inquiries by reviewing, prioritizing, and triaging incoming requests, ensuring accurate routing and timely follow-through.

• Build a strong operational understanding of each client’s environment, business needs, and recurring challenges to effectively support ongoing requirements.

• Partner cross-functionally with internal teams, including Service Desk, Engineering, Finance, Billing, and others, to drive efficient issue resolution and maintain a seamless client experience.

• Follow established ticketing, documentation, and escalation procedures to ensure predictable, high-quality service outcomes.

• Monitor recurring trends, risks, and client sentiment, escalating insights to account management leadership to support retention and continuous improvement.

• Contribute to client retention efforts by delivering a consistently responsive, dependable, and solutions-oriented experience.

QUALIFICATIONS

• A minimum of three years of experience in customer success, account management, or client services, preferably supporting enterprise-level organizations.

• Experience working with CRM platforms and preparing client-facing proposals or materials.

• Proficiency with the Microsoft Office Suite, with strong Excel skills preferred.

• Demonstrated ability to build strong client relationships, navigate complex client needs, and communicate with professionalism and clarity.

• Highly energetic, self-directed, and organized, with a continuous improvement mindset and strong follow-through.

• Comfortable working both independently and collaboratively in a fast-paced, dynamic environment.

• Excellent time management, prioritization, and multitasking skills.

Requirements

• Should be willing to accept a long-term work-from-home arrangement.
  

• Should be amenable to a permanent night shift schedule.