Email & Chat Support | Paid Training

Caldwell Communications; Quezon City; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Performance incentives

Night differential

Overtime pay

Holiday pay

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Career growth opportunities

Job summary

Caldwell Communications, Philippines, is hiring a Customer Service Representative (CSR) to join our onboarding-focused team. Start with paid training and hands-on learning while assisting customers with inquiries, requests, and concerns.

You will grow your career in a supportive BPO environment and deliver excellent service. This entry-level role welcomes fresh graduates and career shifters; you’ll work onsite in Metro Manila, earning up to 27,000 PHP monthly.

Qualifications

• High School or higher education completed; no BPO experience required.
• Excellent English communication skills and good attention to detail.
• Basic computer literacy and strong problem-solving abilities.
• Willing to work onsite in Metro Manila and flexible shifting schedules, including weekends/holidays when required.

Responsibilities

• Handle inbound customer calls professionally.
• Provide information about products, services, and accounts.
• Process customer requests and account updates.
• Resolve issues while keeping a positive customer experience.
• Document interactions in company systems.
• Escalate complex concerns when needed.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Good English communication

Basic computer skills

Customer service

Problem solving

Attention to detail

Education

High School/SHS/College Graduate

Job description

Customer Service Representative (CSR) | Up to ₱27,000 Monthly

Struggling to Find a BPO Job That Gives You a Real Start?

Finding your first job can be challenging when many customer service and call center positions require previous experience. You may want stable income and career growth, but don't yet have the experience employers are asking for.

At Sapient, you can start where you are and learn on the job. You'll receive paid training and hands‑on experience while assisting customers with inquiries, requests, and concerns.

Start where you are. Learn new skills. Level up your career.

What's in It for You?

• Up to ₱27,000 monthly
• HMO from Day 1
• Paid training
• Performance incentives
• Night differential
• Overtime pay
• Holiday pay
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs
• Career growth opportunities

Qualifications For a Customer Service Representative

• High School, Senior High School, or College Graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are welcome
• Good English communication skills
• Basic computer skills
• Customer service and problem-solving skills
• Good attention to detail
• Willing to work onsite in Metro Manila
• Willing to work shifting schedules, including weekends and holidays when required

Customer Service Representative Job Responsibilities

As a Customer Service Representative, You Will

• Handle inbound customer calls professionally
• Answer questions about products, services, accounts, billing, and other concerns
• Provide accurate information and appropriate solutions
• Process customer requests and account updates
• Resolve customer concerns while maintaining a positive experience
• Document customer interactions using company systems
• Escalate complex concerns when necessary
• Follow account procedures and service standards
• Meet quality, productivity, and customer satisfaction goals

Ready to Start Your BPO Career?

You don't need previous BPO experience to take your first step.

Start where you are. Learn the role. Level up with Sapient.