Csr Voice / Non Voice Account - Fixed Weekends Off

Orbit Teleservices Manila; Marikina; Presencial; PHP 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekends off

Paid training

Incentives

Career growth

Friendly environment

Descripción de la vacante

Orbit Teleservices Manila is seeking experienced Online Assistants to join our Hotel Reservation team in Marikina. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries, ensuring accuracy and friendly service.

The ideal candidate has a high school education, at least 6 months in a BPO or customer service, strong written English, and sharp attention to detail.

Formación

• High school graduate (K-12 or Old Curriculum).
• Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
• Excellent written English communication skills.
• Strong attention to detail and customer-focused attitude.
• Proficient in computer use and typing.
• Willing to work onsite and on shifting schedules (weekends off).

Responsabilidades

• Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
• Provide accurate and timely information about room availability, pricing, and policies.
• Ensure high-quality customer service in all written interactions.
• Record and update customer information and reservation details in internal systems.
• Follow all company guidelines for quality and compliance.

Conocimientos

Written English

Attention to detail

Typing

Customer service

Non-voice experience

Educación

High school graduate

Descripción del empleo

We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.

Key Responsibilities:

• Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
• Provide accurate and timely information about room availability, pricing, and policies.
• Ensure high-quality customer service in all written interactions.
• Record and update customer information and reservation details in internal systems.
• Follow all company guidelines for quality and compliance. Qualifications:
• High school graduate (K-12 or Old Curriculum).
• Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
• Excellent written English communication skills.
• Strong attention to detail and customer-focused attitude.
• Proficient in computer use and typing.
• Willing to work onsite and on shifting schedules (weekends off).

What We Offer:

• Weekends off (Monday to Friday schedule)
• Paid training and onboarding support
• Competitive salary plus incentives
• Career growth and promotion opportunities
• Friendly and professional working environment