Voice/ Non-Voice- Fixed-Weekends-Off- Hotel Booking

Cald Well; Northern Manila District; Presencial; PHP 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekends off

Paid training and onboarding support

Competitive salary plus incentives

Career growth and promotion

Friendly and professional working环境

Descripción de la vacante

We are seeking experienced Online Assistants to join Cald Well's Hotel Reservation team in Manila. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.

You will ensure accurate information, maintain high-quality written communication, and log reservations in internal systems. On-site with shifting schedules (weekends off), the role offers onboarding support and opportunities for career growth.

Formación

• High school graduate (K-12 or Old Curriculum).
• Minimum of 6 months BPO or relevant non-voice customer service experience.
• Excellent written English communication.
• Strong attention to detail and customer-focused attitude.
• Proficient in computer use and typing.
• Willing to work onsite with shifting schedules (weekends off).

Responsabilidades

• Handle hotel reservation inquiries, bookings, and cancellations via chat and email.
• Provide accurate information on room availability, pricing, and policies.
• Deliver high-quality customer service in written interactions.
• Record and update customer and reservation details in internal systems.
• Adhere to company guidelines for quality and compliance.

Conocimientos

Written English

Attention to detail

Computer skills

Typing

On-site work

Shift work

Educación

High School Diploma (K-12 or Old Curriculum)

Descripción del empleo

We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.

Key Responsibilities:

• Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
• Provide accurate and timely information about room availability, pricing, and policies.
• Ensure high-quality customer service in all written interactions.
• Record and update customer information and reservation details in internal systems.
• Follow all company guidelines for quality and compliance.

Qualifications:

• High school graduate (K-12 or Old Curriculum).
• Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
• Excellent written English communication skills.
• Strong attention to detail and customer-focused attitude.
• Proficient in computer use and typing.
• Willing to work onsite and on shifting schedules (weekends off).

What We Offer:

• Weekends off (Monday to Friday schedule)
• Paid training and onboarding support
• Competitive salary plus incentives
• Career growth and promotion opportunities
• Friendly and professional working environment