Call Center Agent / Non-Voice

Synlink Recruitment Outsourcing Co.; Quezon City; On-site; PHP 200,880 - 334,800; Full time

Benefits offered by this job

HMO

Incentives

Flexible hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Quezon City is hiring Call Center Agents for Voice and Non-Voice accounts.

No prior BPO experience is required; open to fresh graduates and applicants with or without BPO experience. You will work on-site and on a shifting schedule, with July start dates available. Qualified candidates are K-12/High School graduates with excellent communication and interpersonal skills.

Qualifications

• K-12 or High School graduate (Old Curriculum) required.
• Excellent communication and interpersonal skills.
• Willing to work onsite and on a shifting schedule.
• Open to fresh graduates or applicants with/without BPO experience.

Responsibilities

• Handle customer inquiries via phone, chat, or email in a professional manner.
• Provide accurate information, assistance, and resolution to customer concerns.
• Maintain quality service standards and meet performance targets.
• Follow company policies, procedures, and communication guidelines.
• Document customer interactions and updates in the system accurately.
• Escalate complex issues to the appropriate team when necessary.

Skills

Communication skills

Customer service

Adaptability

Shifting schedule

Education

High School Diploma or equivalent (K-12 / Old Curriculum)

Tools

MS Office

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Quezon City No Exp Required High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

• Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Work-Life Balance

• Flexible Hours

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Call Center Agent | Voice & Non-Voice Accounts

We are currently hiring Call Center Agents for Voice and Non-Voice accounts. No prior BPO experience is required.

Qualifications:

• At least a K-12 Graduate or High School Graduate (Old Curriculum)
• Excellent communication and interpersonal skills
• Willing to work onsite and on a shifting schedule
• Open to fresh graduates and applicants with or without BPO experience

Responsibilities:

• Handle customer inquiries via phone, chat, or email in a professional manner
• Provide accurate information, assistance, and resolution to customer concerns
• Maintain quality service standards and meet performance targets
• Follow company policies, procedures, and communication guidelines
• Document customer interactions and updates in the system accurately
• Escalate complex issues to the appropriate team when necessary

Available Accounts:

• Voice
• Non-Voice

Start Dates:

• July 6
• July 13
• July 20
• July 27

Customer Oriented Customer Service Problem Solving Strong Work Ethic MS Office

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