CSR Trainer

Intelegencia; Tarlac City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading training provider in Tarlac City is seeking an experienced Training Specialist to develop and implement effective training programs for customer service teams. The role entails facilitating workshops, onboarding new staff, and offering coaching to enhance agent performance. Ideal candidates will have at least 3 years of experience in customer service, excellent communication skills, and proficiency in e-learning tools.

Qualifications

• 3+ years of customer service experience in the credit card industry.
• Ability to design and facilitate training sessions.
• Excellent communication and presentation skills.

Responsibilities

• Facilitate workshops on billing and payment disputes.
• Lead onboarding and training efforts for new staff.
• Collaborate with QA and Compliance teams.

Skills

Customer service experience

Training design and facilitation

Communication skills

Proficiency in Microsoft Office

Adaptability

Tools

e-learning tools

Job description

Overview

Develop and implement effective training programs tailored to credit card customer service.

Responsibilities

• Facilitate interactive workshops covering key areas such as billing issues, fraud prevention, credit limits, and payment dispute resolution.
• Lead onboarding initiatives and provide ongoing training for both new team members and tenured staff.
• Offer individualized coaching to help agents improve performance and build confidence.
• Collaborate with Quality Assurance and Compliance teams to align training content with company policies and standards.
• Create engaging, easy-to-digest learning materials that enhance knowledge retention and practical application.
• Monitor industry trends to refine training strategies and ensure relevance.

Qualifications

• At least 3 years of customer service experience, ideally within the credit card industry.
• Proven ability to design and facilitate effective training sessions.
• Excellent communication and presentation skills across all audience levels.
• Certifications in Facilitation or Training Management are an advantage.
• Proficiency with Microsoft Office and e-learning tools.
• A proactive, well-organized, and adaptable approach.