Customer Service Representative

CreaThink Solutions; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

CreaThink Solutions seeks an experienced Product Trainer to design and deliver comprehensive training on product knowledge, communication, leadership, and customer service excellence for employees and clients.

You will assess training needs, develop materials, and collaborate with management to stay current on product specifics, features, and promotions while addressing performance gaps through targeted programs.

Qualifications

• Proven experience as a Product Trainer or a similar role.
• Strong knowledge of adult learning principles and training methodologies.
• Ability to design and develop training programs.
• Ability to deliver engaging and effective training sessions to employees and customers.

Responsibilities

• Develop and deliver training programs for new and existing team members on product knowledge, communication skills, leadership and customer service excellence.
• Assess training needs and identify areas that require additional training.
• Collaborate with management or clients and other departments to stay up-to-date on product specifics, new features, and promotions.
• Identify and address performance gaps through targeted training.
• Create and maintain training materials such as presentations, handouts, and e-learning modules and surveys.
• Create and submit training reports to the stakeholders.
• Evaluate the effectiveness of training programs and make improvements as needed.
• Stay up-to-date on industry trends and best practices in product training and incorporate them into our training programs.
• Proven experience as a Product Trainer or a similar role
• Excellent communication, presentation, and interpersonal skills
• Strong knowledge of adult learning principles and training methodologies
• Ability to design and develop training programs
• Ability to deliver engaging and effective training sessions to employees and customers
• Strong organizational and time management skills

Skills

Communication skills

Presentation skills

Interpersonal skills

Adult learning principles

Training methodologies

Training program design

Training delivery

Time management

Organizational skills

Job description

• Develop and deliver training programs for new and existing team members on product knowledge, communication skills, leadership and customer service excellence.
• Assess training needs and identify areas that require additional training.
• Collaborate with management or clients and other departments to stay up-to-date on product specifics,new features, and promotions.
• Identify and address performance gaps through targeted training.
• Create and maintain training materials such as presentations, handouts, and e-learning Modules and surveys.
• Create and submit training reports to the stakeholders.
• Evaluate the effectiveness of training programs and make improvements as needed.
• Stay up-to-date on industry trends and best practices in product training and incorporate them into our training programs.
• Proven experience as a Product Trainer or a similar role
• Excellent communication, presentation, and interpersonal skills
• Strong knowledge of adult learning principles and training methodologies
• Ability to design and develop training programs
• Ability to deliver engaging and effective training sessions to employees and customers
• Strong organizational and time management skills