Customer Service Trainer

Richland United Solutions Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading solutions provider in Metro Manila is seeking a Customer Service Training Specialist to design and deliver training programs for representatives. The role involves evaluating training needs, developing tailored materials, and monitoring trainee progress. Candidates should possess a Bachelor's degree and 0–2 years of experience in customer service training, along with excellent customer service skills and proficiency in Salesforce. This position offers the opportunity to impact the company's training effectiveness significantly.

Qualifications

• 0–2 years in customer service training or a related role.
• Ability to create engaging training content and facilitate effective training sessions.

Responsibilities

• Design and deliver engaging training programs for customer service representatives.
• Evaluate training needs and develop materials tailored to different learning styles.
• Monitor and assess trainees' progress, providing feedback and coaching.
• Collaborate with management to ensure training aligns with company goals.
• Stay updated on customer service trends and best practices.

Skills

Excellent customer service skills

Proficiency in Salesforce

Strong interpersonal abilities

Education

Bachelor’s degree in a relevant field

Job description

Description

• Design and deliver engaging training programs for customer service representatives.
• Evaluate training needs and develop materials tailored to different learning styles.
• Monitor and assess trainees' progress, providing feedback and coaching.
• Collaborate with management to ensure training aligns with company goals.
• Stay updated on customer service trends and best practices to enhance training effectiveness.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 0–2 years in customer service training or a related role.
• Skills and Competencies: Excellent customer service skills, proficiency in Salesforce, and strong interpersonal abilities.
• Qualities and Traits: Team player with a passion for developing others.
• Responsibilities and Duties: Ability to create engaging training content and facilitate effective training sessions.