Urgent! | CSR Trainer (Tarlac)

Intelegencia; Tarlac City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Employee Recognition and Rewards

Government Mandated Benefits

Job summary

A leading training provider in Tarlac City seeks a Training Specialist to develop and deliver targeted training programs for credit card customer service. Ideal candidates will have over 3 years of customer service experience and strong facilitation skills. Responsibilities include designing training materials and providing coaching to enhance team performance. This position requires attendance on-site in Tarlac City.

Qualifications

• Minimum of 3 years’ experience in a customer service environment.
• Proven experience in developing training materials.
• Certification in training or facilitation is an advantage.

Responsibilities

• Design targeted training programs for customer service.
• Deliver training on billing issues and fraud handling.
• Provide coaching for performance improvement.

Skills

Facilitating training sessions

Communication skills

Interpersonal skills

Adaptability

Education

Bachelor's Degree

Tools

Microsoft Office

Virtual training platforms

Job description

On-site - Tarlac | 1-3 Yrs Exp | Bachelor | Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

What you'll do:

• Design and execute targeted training programs focused on credit card customer service operations.
• Deliver impactful training sessions that cover essential areas such as billing issues, fraud handling, credit limit adjustments, and payment dispute resolution.
• Lead onboarding programs that set new team members up for success from day one.
• Provide continuous learning opportunities to enhance the capabilities and career growth of tenured agents.
• Offer individualized coaching and feedback to improve communication, service delivery, and overall performance.
• Partner with Quality Assurance and Compliance teams to ensure all training aligns with internal policies and industry regulations.
• Create engaging, easy-to-follow training materials and e-learning tools that support practical, on-the-job application.
• Stay ahead of trends and updates in the credit card and customer service landscape to keep training content fresh and relevant.

What you bring to the Team:

• Minimum of 3 years’ experience in a customer service environment; background in credit card support is a strong advantage.
• Proven experience in facilitating training sessions and developing training materials.
• Strong presentation and interpersonal skills, with the ability to connect with team members at all levels.
• Certification in training, facilitation, or learning & development is an advantage.
• Comfortable using Microsoft Office and virtual training platforms.
• Highly organized, adaptable, and self-driven, with a collaborative spirit.

Preview

Vince Polintan

Working Location

San Sebastian. San Sebastian, Tarlac City, Tarlac, Philippines

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