Credit Card CSR Trainer: On-site Onboarding & Growth

Intelegencia; Tarlac City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Employee Recognition and Rewards

Government Mandated Benefits

Job summary

A leading training provider in Tarlac City seeks a Training Specialist to develop and deliver targeted training programs for credit card customer service. Ideal candidates will have over 3 years of customer service experience and strong facilitation skills. Responsibilities include designing training materials and providing coaching to enhance team performance. This position requires attendance on-site in Tarlac City.

Qualifications

• Minimum of 3 years’ experience in a customer service environment.
• Proven experience in developing training materials.
• Certification in training or facilitation is an advantage.

Responsibilities

• Design targeted training programs for customer service.
• Deliver training on billing issues and fraud handling.
• Provide coaching for performance improvement.

Skills

Facilitating training sessions

Communication skills

Interpersonal skills

Adaptability

Education

Bachelor's Degree

Tools

Microsoft Office

Virtual training platforms

Job description

A leading training provider in Tarlac City seeks a Training Specialist to develop and deliver targeted training programs for credit card customer service. Ideal candidates will have over 3 years of customer service experience and strong facilitation skills. Responsibilities include designing training materials and providing coaching to enhance team performance. This position requires attendance on-site in Tarlac City.