SENIOR TRAINER ( BFSI)

Recruitify_HR; Taguig; On-site; PHP 368,280 - 424,080; Full time

Job summary

A recruitment company is seeking a Senior Trainer for Credit Card Operations to design and deliver training programs in the banking and financial sector. Responsibilities include conducting training, evaluating effectiveness, and coaching agents. Candidates should have at least 2 years in a BPO trainer role and must possess a bachelor's degree or equivalent experience, along with strong analytical and communication skills. The position is based on-site in Taguig, Philippines, and offers a competitive salary.

Qualifications

• At least 2 years of relevant experience as a Trainer in a BPO setting.
• 35 years of experience in disputes, fraud, chargebacks, or collections.
• Ability to create and deliver end-to-end training and simulations.

Responsibilities

• Conduct process and product training.
• Evaluate training effectiveness.
• Coach agents.
• Collaborate with operations and quality teams.

Skills

Process and product training

Coaching agents

Analytical judgment

Exceptional communication

Attention to detail

Education

Bachelor's degree or equivalent experience

Job description

Job Title

Trainer/Senior Trainer Credit Card Operations

Job Details

• LOB: Banking, Financial Services, and Insurance (BFSI)
• Account: Financial/ Credit Card
• Location: On-site in Taguig
• Work Timing: Shifting
• Salary: 33,000 - 38,000 basic / 2,000 allowance
• Target start date: Immediately/Asap

Role Overview

The Senior Trainer BFSI is responsible for designing and delivering training programs for banking, financial services, and insurance processes. The role focuses on onboarding, upskilling, and continuous learning to ensure agents meet quality, compliance, and performance standards. Key responsibilities include conducting process and product training, evaluating training effectiveness, coaching agents, and collaborating with operations and quality teams to improve overall performance.

Responsibilities

• Conduct process and product training
• Evaluate training effectiveness
• Coach agents
• Collaborate with operations and quality teams to improve overall performance

Requirements

• Bachelors degree or equivalent experience (Undergraduates are welcome to apply)
• At least 2 years of relevant experience as a Trainer in a BPO setting
• 35 years experience in disputes, fraud, chargebacks, or collections with strong regulatory and card-network knowledge
• Ability to create and deliver end-to-end training, simulations, job aids, and compliance-aligned learning modules
• Skilled in analyzing KPIs, identifying gaps, coaching teams, and ensuring strict adherence to FCRA, FDCPA, PCI-DSS
• Strong analytical judgment in fraud/dispute/collections scenarios
• High accuracy and attention to detail
• Exceptional communication and facilitation skills
• Ability to manage diverse and complex training requirements
• Ethical judgment and regulatory discipline