CSR - Telco Account Representative - Paid Training
Caldwell Communications
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Benefits offered by this job
Job summary
Caldwell Communications in Metro Manila is hiring Technical Customer Service Representatives to troubleshoot and support clients with technical issues, providing clear solutions and professional guidance.
The role involves handling technical inquiries via phone, chat, or email, guiding clients with step-by-step solutions, documenting issues, and escalating unresolved problems to higher-level support, with paid training and growth opportunities.
Qualifications
- High School or Senior High School graduate (College preferred).
- Strong English and problem-solving skills.
- Customer-focused and analytical.
- Willingness to work onsite in Metro Manila.
Responsibilities
- Handle technical inquiries via phone, chat, or email.
- Troubleshoot software, hardware, or connectivity issues.
- Guide clients with step-by-step solutions.
- Document issues and resolutions accurately.
- Escalate unresolved issues to higher-level technical support.
- Meet service quality and productivity targets.
Skills
Education
Job description
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.
Responsibilities
- Handle technical inquiries via phone, chat, or email
- Troubleshoot software, hardware, or connectivity issues
- Guide clients with step-by-step solutions
- Document issues and resolutions accurately
- Escalate unresolved issues to higher-level technical support
- Meet service quality and productivity targets
- \Shifts include nights, weekends, and holidays
- Paid technical training provided
- High School or Senior High School graduate (College preferred)
- Strong English and problem-solving skills
- Customer-focused and analytical
- Basic computer skills and multitasking ability
- Willingness to work onsite in Metro Manila
- Competitive pay and performance incentives
- Technical training and professional growth
- Supportive team and collaborative environment
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