CSR Team Leader

WEWILL TECH CORP.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial services company located in Metro Manila is seeking a customer support representative. The role involves providing exceptional support via phone, email, and chat, addressing inquiries, and maintaining records. Candidates should have 1-2 years of experience in the Lending or Finance industry, along with excellent communication and problem-solving skills. A minimum diploma is required for this position.

Qualifications

• 1-2 years of customer service experience in Lending/Finance industry.
• Empathetic, patient, and a team player.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Address inquiries and resolve issues.
• Maintain detailed records of customer interactions.

Skills

Excellent communication

Problem-solving

Multitasking

Education

Minimum Diploma degree in any field

Job description

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Address inquiries and resolve issues in a timely manner.
• Maintain detailed records of customer interactions.
• Collaborate with internal teams to enhance customer experience.
• Stay updated on product knowledge to assist customers effectively.
• Strive to meet and exceed performance metrics.

Qualifications

• Educational Qualifications: Minimum Diploma degree in any field.
• Experience Level: 1-2 years of customer service experience in Lending/Finance industry
• Skills and Competencies: Excellent communication, problem-solving, and multitasking skills.
• Responsibilities and Duties: Assist customers, resolve inquiries, and maintain satisfaction.
• Working Conditions: Office environment with standard working hours.
• Qualities and Traits: Empathetic, patient, and a team player.