CSR- Virtual Hiring Process | 2 Assessments + Job Offer

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Manila; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Training program

Career progression

Health benefits

Mentors and supervisors

Flexible work arrangements

Recognition program

Professional development

Job summary

DIMO Enterprises & Overseas Placement Agency is seeking a Customer Service Representative (CSR) to join our dynamic call centre in Manila City, Metro Manila. This full-time role involves handling customer inquiries, processing orders, and maintaining strong client relationships across multiple channels.

You will be part of a supportive team with comprehensive training and performance-based incentives, while contributing to service quality and customer satisfaction in a busy call centre

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call centre.
• Excellent verbal and written communication in English.
• Strong interpersonal skills and ability to stay calm under pressure.
• Proficient in using computer systems and call centre software.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address inquiries, concerns and complaints promptly.
• Provide accurate information about products and services.
• Document interactions in the system.
• Resolve issues to ensure satisfaction and retention.
• Process orders, payments and returns per procedures.
• Identify upsell or cross-sell opportunities.
• Maintain professionalism while handling multiple contacts.

Skills

English communication

Customer service

Call center experience

Multitasking

Education

High school diploma

Tools

CRM software

Call center software

Job description

About the role

DIMO Enterprises & Overseas Placement Agency is seeking a Customer Service Representative (CSR) to join our dynamic call centre team. This is a full-time position based in Manila City, Metro Manila. As a CSR, you will be the voice of our company, providing exceptional support to customers through various communication channels. This role is crucial to maintaining our reputation for outstanding customer service and building lasting client relationships. You will be part of a virtual hiring process that includes two assessments and leads directly to a job offer for successful candidates.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy

• Address customer inquiries, concerns, and complaints in a timely and effective manner

• Provide accurate information about products and services to customers

• Document all customer interactions and transactions in the appropriate systems

• Resolve customer issues to ensure high levels of satisfaction and retention

• Process orders, payments, and returns according to company procedures

• Identify opportunities to upsell or cross-sell products and services

• Maintain a professional demeanour whilst managing multiple customer interactions

• Meet or exceed performance targets including call handling times and customer satisfaction metrics

• Collaborate with team members and supervisors to improve service quality

What we're looking for

• High school diploma or equivalent qualification

• Proven experience in customer service or a call centre environment

• Excellent verbal and written communication skills in English

• Strong interpersonal skills with the ability to remain calm under pressure

• Proficiency in using computer systems and call centre software

• Ability to multitask and prioritise effectively

• Patient and empathetic approach to customer interactions

• Willingness to work flexible hours, including shifts and weekends if required

• Strong problem-solving abilities and attention to detail

• Reliability and consistent attendance

What we offer

Working with DIMO Enterprises & Overseas Placement Agency provides you with numerous benefits and opportunities for growth:

• Competitive salary and performance-based incentives

• Comprehensive training programme to develop your customer service skills

• Clear career progression opportunities within the organisation

• Health and wellness benefits to support your wellbeing

• Supportive team environment with experienced supervisors and mentors

• Flexible work arrangements where possible

• Recognition programmes for outstanding performance

• Access to professional development and skills enhancement courses

About us

DIMO Enterprises & Overseas Placement Agency is a leading provider of staffing solutions and customer service excellence in the Philippines. With a strong commitment to connecting talented professionals with rewarding career opportunities, we have built a reputation for delivering exceptional service across multiple industries. Our mission is to empower individuals to achieve their career goals whilst providing our clients with dedicated, professional support. We pride ourselves on fostering an inclusive, collaborative workplace culture where every team member is valued and given the opportunity to thrive and advance their career.