CSR | Virtual process | September Class Hiring

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

DIMO Enterprises & Overseas Placement Agency in Quezon City, Metro Manila, is hiring a full-time Customer Service Representative for our September class. You will be the face of our clients, delivering courteous support across phone, email, and chat while working from our modern office.

Ideal candidates have at least a high school diploma and strong English communication, with the ability to multitask and stay patient.

Qualifications

• High school diploma or equivalent qualification.
• Excellent communication skills in English, both written and verbal, with clear pronunciation.
• Strong listening and comprehension abilities with the capacity to multitask effectively.
• Patient, empathetic, and professional approach to customer interactions.
• Proficiency in using computer systems, software applications, and virtual communication tools.
• Ability to work independently whilst being a collaborative team player.
• Flexible and adaptable mindset with a willingness to learn and embrace new processes.
• Previous customer service or call centre experience is advantageous but not essential for enthusiastic candidates.
• Availability to work the September class schedule with flexibility for shifts as required.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and other digital channels.
• Provide accurate, timely, and professional support to customers whilst maintaining a positive and patient demeanour.
• Process customer requests, complaints, and concerns in accordance with established protocols and guidelines.
• Document and maintain detailed records of customer interactions in the designated systems.
• Identify opportunities to enhance customer satisfaction and loyalty whilst exceeding performance metrics.
• Collaborate with team members and supervisors to resolve complex issues and elevate matters when necessary.
• Adhere to quality standards, attendance requirements, and company policies.
• Participate in training sessions and ongoing professional development programmes to continuously improve service delivery.

Skills

English communication

Multitasking

Computer literacy

Empathy and professionalism

Education

High school diploma or equivalent

Tools

CRM/Customer support software

Job description

About us

DIMO Enterprises & Overseas Placement Agency is a leading customer service and recruitment solutions provider dedicated to connecting talented professionals with meaningful opportunities in the business process outsourcing industry. We pride ourselves on fostering a supportive work environment where employees can develop their careers, build valuable skills, and contribute to the success of our diverse clientele. Our commitment to excellence, innovation, and employee wellbeing sets us apart as an employer of choice in the outsourcing sector.

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our growing team for our September class hiring. This is a full-time position based in Fairview, Quezon City, Metro Manila, where you will be part of a dynamic virtual process operation. As a CSR, you will be the voice of our clients, delivering exceptional customer support through various communication channels whilst working from our modern office facilities. This role is essential in maintaining our clients' satisfaction and building lasting relationships with customers from around the globe.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and other digital channels
• Provide accurate, timely, and professional support to customers whilst maintaining a positive and patient demeanour
• Process customer requests, complaints, and concerns in accordance with established protocols and guidelines
• Document and maintain detailed records of customer interactions in the designated systems
• Identify opportunities to enhance customer satisfaction and loyalty whilst exceeding performance metrics
• Collaborate with team members and supervisors to resolve complex issues and elevate matters when necessary
• Adhere to quality standards, attendance requirements, and company policies
• Participate in training sessions and ongoing professional development programmes to continuously improve service delivery

What we're looking for

• High school diploma or equivalent qualification as a minimum requirement
• Excellent communication skills in English, both written and verbal, with clear pronunciation
• Strong listening and comprehension abilities with the capacity to multitask effectively
• Patient, empathetic, and professional approach to customer interactions
• Proficiency in using computer systems, software applications, and virtual communication tools
• Ability to work independently whilst being a collaborative team player
• Flexible and adaptable mindset with a willingness to learn and embrace new processes
• Previous customer service or call centre experience is advantageous but not essential for enthusiastic candidates
• Availability to work the September class schedule with flexibility for shifts as required