Hiring CSR Agents – Blended | Up to ₱30K

GDV BUSINESS SERVICES CO.; Pasig; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Competitive salary up to ₱30,000

Comprehensive training

Career progression

Performance bonuses

Health and wellness benefits

Inclusive workplace culture

Employee support programmes

Collaborative team environment

Job summary

GDV Business Services Co. is seeking enthusiastic Customer Service Representatives for a full-time blended role in Pasig City, Metro Manila. You will handle inquiries across multiple channels and provide proactive support to customers.

The role emphasizes delivering exceptional service, meeting performance targets, and contributing to a collaborative team. Training, career progression, and performance-based incentives are offered.

Qualifications

• High school diploma or equivalent is the minimum requirement.
• Previous customer service experience, preferably in call/ contact centre.
• Strong communication and active listening skills.
• Proficiency with computer systems and multi-channel platforms.

Responsibilities

• Handle inbound inquiries via phone, email, chat and social media with professionalism.
• Provide outbound support through proactive outreach and sales assistance.
• Resolve complaints promptly with a positive, empathetic approach.
• Document all interactions accurately in company systems and databases.
• Meet and exceed individual and team performance targets (CSAT, FRT, sales).

Skills

Multichannel

Customer service

Communication

Problem solving

Time management

Education

High school diploma

Tools

CRM software

Job description

About the role

GDV Business Services Co. is seeking enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our dynamic team on a full-time basis. This is a blended role, combining inbound and outbound customer service activities to provide comprehensive support to our clients. Based in Bagong Ilog, Pasig City, Metro Manila, you will be at the heart of our customer experience operations, handling enquiries, resolving issues, and building strong relationships with customers across multiple communication channels.

Key responsibilities

• Handle inbound customer enquiries via phone, email, chat and social media with professionalism and efficiency

• Provide outbound support through proactive customer outreach, follow-ups and sales assistance

• Resolve customer complaints and issues promptly whilst maintaining a positive and empathetic approach

• Document all customer interactions accurately in the company's database and systems

• Meet and exceed individual and team performance targets, including call handling time, customer satisfaction scores and sales metrics

• Identify customer needs and recommend appropriate products or services to enhance their experience

• Escalate complex issues to supervisors or specialist teams when necessary

• Contribute to a collaborative team environment and support colleagues to deliver excellent service

• Adhere to company policies, procedures and compliance requirements at all times

What we’re looking for

• High school diploma or equivalent qualification as a minimum requirement

• Proven customer service experience, preferably in a call centre or contact centre environment

• Strong communication skills with the ability to articulate clearly and listen actively

• Excellent problem-solving abilities and a solutions-oriented mindset

• Proficiency in using computer systems, databases and multi-channel communication platforms

• Ability to remain calm and professional when handling difficult or challenging customer interactions

• Strong organisational skills with the capacity to manage multiple tasks simultaneously

• Flexibility to work in a shift-based environment, including potential evening and weekend shifts

• Team player mentality with a collaborative approach to achieving departmental goals

• Passion for delivering exceptional customer experiences and building lasting relationships

• Previous blended role experience or exposure to both inbound and outbound processes is advantageous

What we offer

• Competitive remuneration package with earning potential up to ₱30,000 per month

• Comprehensive training and onboarding programme to equip you with the skills and knowledge needed for success

• Opportunities for career progression and professional development within a growing organisation

• Performance-based incentives and bonuses for achieving targets and delivering exceptional results

• Health and wellness benefits to support your overall wellbeing

• Inclusive workplace culture that values diversity and respects individual perspectives

• Access to employee support programmes and resources

• Collaborative team environment with supportive supervisors and colleagues

About us

GDV Business Services Co. is a leading customer service and business solutions provider committed to delivering exceptional experiences for our clients and their customers. With a focus on innovation, quality and customer satisfaction, we work with diverse industries to provide tailored support services. Our team comprises dedicated professionals who are passionate about helping businesses succeed through outstanding customer engagement and operational excellence. We pride ourselves on fostering an inclusive, dynamic workplace where employees can grow, contribute and thrive.