CSR (Retail Acc) Virtual Application Only | Open for Newbies | Sept 29 SD

H.M.O. INTERNATIONAL RECRUITMENT INC.; Basak; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive training

Career progression opportunities

Job summary

H.M.O. INTERNATIONAL RECRUITMENT INC. in Basak, Lapu-Lapu City, Cebu invites applications for a Customer Service Representative (Retail Accounts).

This full-time role places you on the frontline, delivering exceptional service to retail account holders while supporting a busy team. Newbies are welcome to grow professionally in a supportive environment. You will handle inquiries, process transactions, and provide product information to enhance customer experiences.

Qualifications

• Strong verbal communication skills with the ability to engage customers professionally and courteously.
• Excellent listening skills and a genuine desire to help customers resolve their issues.
• Ability to multitask and manage calls efficiently whilst maintaining accuracy.
• Customer-focused mindset with a commitment to delivering outstanding service.
• Patience and resilience when handling difficult customer situations.
• Basic computer literacy and comfort with learning new systems and software.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility and willingness to adapt to changing priorities.
• Previous customer service or call centre experience is preferred but not essential, as we welcome newbies willing to learn and grow

Responsibilities

• Handle inbound and outbound calls from retail account customers with professionalism and courtesy
• Address customer inquiries, concerns and requests relating to retail accounts, products and services
• Process transactions, account updates and other customer requests accurately and efficiently
• Provide product information and recommendations to customers to enhance their experience
• Resolve customer issues and complaints in a timely manner, escalating complex matters when necessary
• Maintain accurate records of all customer interactions and transactions in the system
• Achieve quality and productivity targets whilst maintaining high standards of customer service
• Follow company policies and procedures to ensure compliance and consistency
• Collaborate with colleagues and other departments to support customer needs

Skills

Verbal communication

Active listening

Multitasking

Customer focus

Patience

Computer literacy

Attention to detail

Teamwork

Adaptability

Call centre experience preferred

Job description

About the role

We are seeking a Customer Service Representative (Retail Accounts) to join H.M.O. INTERNATIONAL RECRUITMENT INC. This is a full-time position based in Basak, Lapu-Lapu City, Cebu. In this role, you will be the frontline voice of our organisation, delivering exceptional customer service to retail account holders. We are actively welcoming newbies and those looking to launch their career in customer service. This is an excellent opportunity to develop your skills in a supportive, professional environment whilst making a real impact on customer satisfaction and loyalty.

Key responsibilities

• Handle inbound and outbound calls from retail account customers with professionalism and courtesy
• Address customer inquiries, concerns and requests relating to retail accounts, products and services
• Process transactions, account updates and other customer requests accurately and efficiently
• Provide product information and recommendations to customers to enhance their experience
• Resolve customer issues and complaints in a timely manner, escalating complex matters when necessary
• Maintain accurate records of all customer interactions and transactions in the system
• Achieve quality and productivity targets whilst maintaining high standards of customer service
• Follow company policies and procedures to ensure compliance and consistency
• Collaborate with colleagues and other departments to support customer needs

What we're looking for

• Strong verbal communication skills with the ability to engage customers professionally and courteously
• Excellent listening skills and a genuine desire to help customers resolve their issues
• Ability to multitask and manage calls efficiently whilst maintaining accuracy
• Customer-focused mindset with a commitment to delivering outstanding service
• Patience and resilience when handling difficult customer situations
• Basic computer literacy and comfort with learning new systems and software
• Attention to detail and organisational skills
• Ability to work independently and as part of a team
• Flexibility and willingness to adapt to changing priorities
• Previous customer service or call centre experience is preferred but not essential, as we welcome newbies willing to learn and grow

What we offer

H.M.O. INTERNATIONAL RECRUITMENT INC. is committed to creating a supportive and rewarding workplace where our employees can thrive. We offer competitive remuneration, comprehensive training to equip you with the skills needed for success, and clear career progression opportunities within our growing organisation. We provide a collaborative work environment where your contributions are valued, and we support the development of our team members through ongoing learning and development initiatives. Join us and become part of a company that genuinely cares about its employees' wellbeing and professional growth.

About us

H.M.O. INTERNATIONAL RECRUITMENT INC. is a dynamic and forward-thinking recruitment company dedicated to connecting talented individuals with meaningful career opportunities. We specialise in customer service and support roles, helping organisations across various industries build strong teams that deliver exceptional customer experiences. Our mission is to identify and develop top talent whilst supporting our partner companies in achieving their business objectives. We pride ourselves on our professional approach, our commitment to our candidates and our reputation for placing individuals in roles where they can truly succeed.