Remote CSR: Entry-Level Customer Support Specialist

H.M.O. INTERNATIONAL RECRUITMENT INC.; Cebu City; Remote; PHP 201,000 - 290,000; Full time

Benefits offered by this job

On-the-job training

Flexible virtual work environment

Job summary

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking a Customer Service Representative who can engage with clients across phone, email, chat, and other channels from a virtual setup in Cebu City.

You will provide accurate product information, resolve concerns with empathy, and maintain detailed records while collaborating with teammates to ensure high service quality. This role welcomes newcomers to the industry who are eager to learn, offering on-the-job training, supportive team culture, and

Qualifications

• Strong communication and active listening skills.
• Entry-level candidates welcome.
• Ability to handle multiple channels (phone, email, chat).
• Proficient with email and basic office software.
• Professional and empathetic demeanor.
• Willingness to learn and adapt in a virtual environment.

Responsibilities

• Responding to customer enquiries via phone, email, chat and other communication channels in a timely and professional manner
• Providing accurate information about products and services to customers
• Resolving customer complaints and concerns with empathy and efficiency
• Processing customer requests and transactions according to company procedures
• Maintaining detailed records of all customer interactions and outcomes
• Identifying opportunities to enhance customer satisfaction and loyalty
• Collaborating with team members and other departments to resolve complex issues
• Following company policies, quality standards and compliance requirements
• Assisting in training and mentoring newer team members as you develop expertise

Skills

Communication skills

Customer service

Problem-solving

Computer proficiency

Multitasking

Empathy

Attention to detail

Professional demeanor

Adaptability

Education

High school diploma (preferred)

Job description

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking a Customer Service Representative who can engage with clients across phone, email, chat, and other channels from a virtual setup in Cebu City.

You will provide accurate product information, resolve concerns with empathy, and maintain detailed records while collaborating with teammates to ensure high service quality. This role welcomes newcomers to the industry who are eager to learn, offering on-the-job training, supportive team culture, and