CSR Retail Account - Final Interview Agad (Virtual Process Only)

H.M.O. INTERNATIONAL RECRUITMENT INC.; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Job summary

H.M.O. International Recruitment Inc. in Cebu City is seeking a Customer Service Representative (CSR) for Retail Account to join our dynamic team.

This full-time role serves as the link between our company and retail customers, delivering professional support and resolving queries. Based in Cebu City, the position emphasizes customer satisfaction, brand representation, and collaboration with other departments to resolve issues.

Qualifications

• High school diploma or equivalent qualification as a minimum.
• Proven experience in customer service, ideally in a retail or call centre environment.
• Excellent communication skills in English, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to handle multiple tasks and manage time effectively in a fast-paced environment.
• Patience and empathy when dealing with challenging customer situations.
• Proficiency with computer systems and willingness to learn new software applications.
• Reliability and punctuality with a strong work ethic.
• Previous experience with retail systems or point-of-sale platforms is preferred.
• Multilingual abilities would be advantageous.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy.
• Assist retail customers with product information, orders, returns, and complaints resolution.
• Document customer interactions accurately in the company system and maintain detailed records.
• Process customer requests and transactions in a timely and efficient manner.
• Identify customer needs and provide tailored solutions to enhance their experience.
• Work collaboratively with other departments to resolve complex customer issues.
• Meet performance targets including call handling time, customer satisfaction scores, and quality metrics.
• Provide feedback to management on customer concerns and suggestions for service improvement.
• Follow company policies and procedures whilst maintaining confidentiality of customer information.

Skills

English communication

Customer service

Multitasking

Time management

Empathy

Education

High school diploma

Job description

About the role

We are seeking a Customer Service Representative (CSR) for Retail Account to join our dynamic team at H.M.O. International Recruitment Inc. This is a full-time position based in Cebu City, Cebu. In this role, you will be the vital link between our company and retail customers, providing exceptional support and resolving queries with professionalism and efficiency. This position is critical to maintaining customer satisfaction and loyalty whilst representing our brand values with every interaction. The recruitment process for this role is conducted entirely virtually, allowing for a seamless and convenient application experience.

Key responsibilities

• Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy
• Assist retail customers with product information, orders, returns, and complaints resolution
• Document customer interactions accurately in the company system and maintain detailed records
• Process customer requests and transactions in a timely and efficient manner
• Identify customer needs and provide tailored solutions to enhance their experience
• Work collaboratively with other departments to resolve complex customer issues
• Meet performance targets including call handling time, customer satisfaction scores, and quality metrics
• Provide feedback to management on customer concerns and suggestions for service improvement
• Follow company policies and procedures whilst maintaining confidentiality of customer information

What we’re looking for

• High school diploma or equivalent qualification as a minimum
• Proven experience in customer service, ideally in a retail or call centre environment
• Excellent communication skills in English, both written and verbal
• Strong problem-solving abilities and a customer-focused mindset
• Ability to handle multiple tasks and manage time effectively in a fast-paced environment
• Patience and empathy when dealing with challenging customer situations
• Proficiency with computer systems and willingness to learn new software applications
• Reliability and punctuality with a strong work ethic
• Previous experience with retail systems or point-of-sale platforms is preferred
• Multilingual abilities would be advantageous

What we offer

At H.M.O. International Recruitment Inc., we value our employees and are committed to creating a supportive work environment. We offer competitive remuneration packages, opportunities for career progression within the customer service sector, and ongoing training and development programmes to enhance your skills. We provide a collaborative team atmosphere where your contributions are recognised and appreciated. Our company supports work-life balance initiatives and maintains a professional, inclusive workplace culture where all team members are treated with respect and dignity.

About us

H.M.O. International Recruitment Inc. is a reputable recruitment and staffing solutions company dedicated to connecting talented individuals with rewarding career opportunities. We specialise in placing skilled professionals across various industries, with a strong focus on customer service and support roles. Our mission is to build lasting partnerships with both candidates and employers, ensuring successful placements that benefit all parties. We are committed to maintaining the highest standards of professionalism, integrity, and customer satisfaction in everything we do.