Call Center(CSR Open for Newbies) Virtual Application Only

H.M.O. INTERNATIONAL RECRUITMENT INC.; Cebu City; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

On-the-job training

Health and wellness benefits

Career development opportunities

Team-based environment

Job summary

H.M.O. INTERNATIONAL RECRUITMENT INC. in Cebu invites you to join as a Call Center Customer Service Representative.

This full-time role is ideal for newbies, offering on-the-job training and the chance to start a career in customer service from Cebu City. As the voice of the company, you will handle calls, provide product information, resolve issues with patience, document interactions, and strive for high customer satisfaction while working flexible shifts and collaborating with a supportive

Qualifications

• No prior call centre or customer service experience required.
• High school diploma or equivalent qualification.
• Excellent communication with clear pronunciation and professional telephone manner.
• Strong listening abilities and genuine interest in helping customers.
• Ability to multitask and manage time in a fast-paced environment.
• Patience, empathy and problem-solving mindset.
• Reliability and commitment to consistent attendance.
• Basic computer literacy and ability to learn new software systems.
• Flexibility to work in shifts, including weekends and holidays as required.
• Positive attitude and willingness to receive feedback and improve continuously.

Responsibilities

• Answering incoming customer calls and addressing enquiries professionally and efficiently
• Providing accurate information about products and services to customers
• Resolving customer issues and complaints with patience and empathy
• Documenting customer interactions and maintaining detailed records in the system
• Following company policies and procedures to ensure consistent service quality
• Meeting or exceeding call handling time targets and customer satisfaction benchmarks
• Escalating complex issues to supervisors or specialist teams when necessary
• Participating in training sessions and continuous development programmes to enhance skills
• Contributing to a positive team environment and supporting colleagues when needed

Skills

Communication skills

Listening skills

Multitasking

Patience

Reliability

Computer literacy

Time management

Adaptability

Teamwork

Education

High school diploma

Job description

About the role

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking enthusiastic and customer-focused Call Center Customer Service Representatives (CSR) to join our dynamic team. This is an excellent opportunity for newbies and individuals looking to launch their careers in customer service. This full-time position is based in Mactan Lapu-Lapu City, Cebu, and applications are accepted virtually only. As a CSR, you will be the voice of our organisation, providing exceptional support to our clients and building lasting relationships through professional and courteous communication.

What you'll be doing

• Answering incoming customer calls and addressing enquiries professionally and efficiently

• Providing accurate information about products and services to customers

• Resolving customer issues and complaints with patience and empathy

• Documenting customer interactions and maintaining detailed records in the system

• Following company policies and procedures to ensure consistent service quality

• Meeting or exceeding call handling time targets and customer satisfaction benchmarks

• Escalating complex issues to supervisors or specialist teams when necessary

• Participating in training sessions and continuous development programmes to enhance skills

• Contributing to a positive team environment and supporting colleagues when needed

What we're looking for

• No prior call centre or customer service experience required; we welcome newbies and first-time job seekers

• High school diploma or equivalent qualification

• Excellent communication skills with clear pronunciation and professional telephone manner

• Strong listening abilities and genuine interest in helping customers

• Ability to multitask and manage time effectively in a fast-paced environment

• Patience, empathy and problem-solving mindset

• Reliability and commitment to maintaining consistent attendance

• Basic computer literacy and ability to learn new software systems quickly

• Flexibility to work in shifts, including weekends and holidays as required

• Positive attitude and willingness to receive feedback and improve continuously

What we offer

• Comprehensive on-the-job training programme designed for new team members

• Competitive salary package with performance incentives

• Career development opportunities and potential for advancement within the organisation

• Health and wellness benefits to support your wellbeing

• Team-based work environment with supportive colleagues and management

• Flexible shift arrangements to accommodate work-life balance

• Recognition programmes for outstanding performance and customer satisfaction achievements

About us

H.M.O. INTERNATIONAL RECRUITMENT INC. is a forward-thinking organisation specialising in management and change consulting services. We are committed to delivering strategic solutions and exceptional service to our clients. Our team is dedicated to fostering an inclusive, collaborative culture where every team member can thrive and contribute meaningfully. We believe in investing in our people and providing them with opportunities to grow and succeed within their roles.