Customer Service Representative - Open for Newbies (Virtual Application Only)

ASIA WORLD RECRUITMENT INC; Cebu City; Remote; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Career progression

Mentorship program

Flexible scheduling

Work-life balance support

Job summary

ASIA WORLD RECRUITMENT INC in Mactan, Lapu-Lapu City, Cebu seeks a friendly Customer Service Representative. This full-time role welcomes newcomers to the industry and offers a virtual application process, making it accessible for those starting their professional journey.

You will be the frontline, delivering helpful support and building trust with customers while contributing to client objectives. You'll join a team that values communication, empathy, and reliability.

Qualifications

• High school diploma or equivalent required.
• Willing to learn and grow in customer service.
• Excellent written and verbal English communication.
• Strong listening and empathy skills.
• Patient and calm under pressure.
• Able to multitask with good time management.
• No prior experience required; newbies welcome.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Process requests, transactions, and complaints with detailed records.
• Resolve issues promptly and escalate when needed.
• Follow established protocols to ensure service quality.
• Maintain positive, empathetic customer interactions.
• Contribute to team targets and performance metrics.
• Participate in training and continuous development.
• Collaborate with colleagues to share best practices.

Skills

Communication skills

Active listening

Empathy

Time management

Problem solving

Basic computer literacy

Willingness to learn

Clear English

Education

High school diploma or equivalent

Job description

About us

ASIA WORLD RECRUITMENT INC is a leading recruitment and staffing solutions provider committed to connecting talented individuals with exceptional career opportunities across Asia. We specialise in customer service excellence and pride ourselves on building long-term partnerships with both candidates and employers. Our mission is to create meaningful employment opportunities whilst fostering a supportive and professional environment for all our team members.

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our dynamic team in Mactan, Lapu-Lapu City, Cebu. This is a full-time position that welcomes newcomers to the customer service industry, making it an ideal opportunity for those beginning their professional journey. This role is offered on a virtual application basis only. As a Customer Service Representative, you will be the frontline of our organisation, delivering exceptional support and building strong relationships with our customers whilst contributing to the overall success of our client's business objectives.

Key responsibilities

• Handling inbound and outbound customer enquiries via phone, email, or chat platforms in a professional and courteous manner


• Providing accurate information about products and services to address customer concerns and questions


• Processing customer requests, transactions, and complaints efficiently whilst maintaining detailed records of all interactions


• Resolving customer issues promptly and escalating complex matters to appropriate supervisors or departments when necessary


• Following established protocols and procedures to ensure consistent quality of service delivery


• Maintaining a positive and empathetic approach when dealing with challenging customer situations


• Contributing to team targets and performance metrics including call handling time, customer satisfaction ratings, and first-call resolution rates


• Participating in training programmes and continuous development initiatives to enhance product knowledge and service skills


• Collaborating with colleagues to share best practices and support a culture of excellent customer service

What we're looking for

• High school diploma or equivalent qualification as a minimum


• Willingness to learn and grow in a customer service environment, with openness to training and development


• Excellent communication skills, both written and verbal, with clear English language proficiency


• Strong listening and empathy skills with the ability to understand and address customer needs effectively


• Patience and composure when handling difficult or frustrated customers


• Ability to multitask and manage time effectively whilst prioritising customer interactions


• Basic computer literacy and proficiency with customer service software and tools


• Reliability and punctuality with a strong commitment to professional attendance


• Problem-solving mindset with the ability to think creatively to resolve customer issues


• Prior customer service experience is not required; we welcome newbies to the industry

What we offer

At ASIA WORLD RECRUITMENT INC, we are committed to supporting the development and wellbeing of our team members. We offer competitive remuneration packages commensurate with experience and performance. Our comprehensive benefits include opportunities for career progression and skills development through structured training programmes and mentorship. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. Additional benefits include flexible scheduling arrangements where possible, employee assistance programmes, and a supportive team environment that encourages professional growth. We recognise the importance of work-life balance and are committed to creating a workplace where you can thrive both professionally and personally.