CSR/ Online Assistant /Non-Voice Only

Caldwell Communications Consultancy Philippines; Pasig; Remote; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Comprehensive training

Opportunities for professional growth

Work-from-home flexibility

Opportunities for professional growth

Job summary

A leading consultancy in the Philippines is seeking motivated individuals to join as Email & Chat Online Assistants. This remote, non-voice role involves assisting customers via email and chat. Comprehensive training is provided, making it suitable for beginners. Key responsibilities include responding to inquiries, maintaining high communication standards, and escalating issues as needed. This opportunity offers professional growth with a focus on detail-oriented work.

Qualifications

• Must have a reliable internet connection.
• Willingness to learn and adapt.
• No prior experience required.
• Willingness to learn, adapt, and follow instructions.
• Strong attention to detail and accuracy.
• No prior experience required.

Responsibilities

• Respond to customer inquiries via email and live chat.
• Provide accurate information about products or services.
• Maintain professionalism in written communication.
• Escalate complex issues to appropriate teams.
• Maintain a high standard of written communication and professionalism.
• Escalate complex or sensitive issues to the appropriate team when necessary.

Skills

Basic proficiency in written and reading English

Computer and email proficiency

Attention to detail

Job description

Caldwell Communications Consultancy Philippines

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

We are seeking motivated and detail-oriented individuals to join our team as Email & Chat Online Assistants. This is a non-voice position, with all communication conducted exclusively through email and live chat—no phone calls involved. Comprehensive training is provided, making this role ideal for beginners or individuals starting a remote career.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and live chat
• Provide clear, accurate, and helpful information about products or services
• Assist customers with basic questions, concerns, and troubleshooting
• Adhere to company guidelines, policies, and response templates
• Maintain a high standard of written communication and professionalism
• Escalate complex or sensitive issues to the appropriate team when necessary

Requirements

• Basic proficiency in written and reading English
• Comfortable using a computer, email, and chat-based platforms
• Reliable internet connection
• Willingness to learn, adapt, and follow instructions
• Strong attention to detail and accuracy
• No prior experience required

What We Offer

• 100% non-voice role (email and chat support only)
• Remote, work-from-home opportunity
• Comprehensive training and continuous support
• Opportunities for professional growth and long-term engagement

Preview

HR Manager Caldwell Communications Consultancy Philippines

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