CSR (Customer Service) Non Voice

Equicom Services Inc.; Makati; On-site; PHP 200,880 - 279,000; Full time

Job summary

A leading service provider is urgently hiring for a CSR Non-Voice position in Makati for a project basis of 3 months. The role involves supporting team leaders, monitoring performance, and ensuring compliance with guidelines. Fresh graduates and vocational course holders are welcome. Candidates should be ready for training and willing to work shifting schedules. Join a dynamic team and contribute to achieving service targets.

Qualifications

• Vocational courses are welcome for applicants.
• Fresh graduates with or without experience are accepted.
• Candidates must be willing to work on a shifting schedule.

Responsibilities

• Support the Team Leader in coaching and supervising.
• Facilitate Paylink Queue as needed according to instructions.
• Ensure compliance with Medical availment guidelines.

Skills

Team collaboration

Communication

Monitoring performance

Education

Vocational courses

Undergraduate from any course

Fresh graduate

Job description

Urgent Hiring: CSR Non- Voice for Project base-3 months

Qualification

• Vocational courses are welcome.
• Undergraduate from any courses are also welcome.
• Fresh graduate
• With our without experience needed.
• Shifting schedule.
• Available for ASAP to join training.
• Willing to be assign in Makati or Binondo site.

Basic Functions

Responsible for supporting the Team Leader in terms of coaching, supervising, and monitoring team members’ performance. Collaborate and provide support to the team members to attain the set target aligned with the client’s required service level.

Primary Duties and Responsibilities

1. Facilitates Paylink Queue as needed and instructed by Supervisor
2. Facilitates Members Availment
3. Screens and assess coverage or non coverage of availment (for readily-coverage or non-coverage cases.)
4. Grants coverage based on the set approval limits per member according to member’s benefit
5. Ensure proper implementation of the set Medical availment guidelines.
6. Issues system-generated Letter of Authorization (LOA) for the corresponding types.
7. Escalates granting of approval beyond authorized limit
8. Close hand and hand working relationship with it’s supervisor to ensure all first level of escalation is attended
9. Coordinates with other Maxicare units/departments, providers for pertinent assistance or concerns.
10. Prepares and submits report as required by the team leader.
11. Ensure compliance to Key Result Areas (KRA) targets set by management.
12. Performs other tasks that may be assigned from time to time.