Sales Account Representative Lapu-lapu,Cebu City!

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

Career advancement opportunities

Job summary

A prominent BPO company in Cebu City is actively hiring Customer Service and Sales Representatives. This role involves assisting clients with inquiries, resolving concerns, and promoting products or services. A High School diploma is required, along with strong English communication skills. The company offers a competitive salary, performance-based incentives, and a collaborative work environment, providing a great opportunity for career advancement in the BPO industry.

Qualifications

• High School or Senior High School graduate; College preferred.
• Strong English communication skills, both written and spoken.
• Customer-focused, detail-oriented, and results-driven mindset.
• Sales-oriented with good persuasion skills for the sales role.
• Basic computer literacy and multitasking ability.
• Willing to work onsite in Cebu City.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information about services, processes, or policies.
• Resolve issues promptly and professionally.
• Promote and upsell products or services when applicable.
• Maintain records of all interactions and updates.
• Escalate unresolved or complex issues to supervisors.
• Meet productivity, quality, sales, and customer satisfaction targets.

Skills

Strong English communication skills

Customer-focused mindset

Sales-oriented skills

Basic computer literacy

Persuasion skills

Education

High School or Senior High School graduate

College preferred

Tools

Microsoft Office

Job description

Caldwell Communications Consultancy Philippines

On-site - Cebu No Exp Required High/Senior High School Full-time

Government Mandated Benefits

Medical Reimbursement

Insurance Health & Wellness

Health Insurance, HMO

Cebu City | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives and Sales Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are looking for Customer Service Representatives and Sales Representatives to assist clients with inquiries, provide accurate information, resolve concerns, and promote products or services across various channels. This role is ideal for individuals who enjoy helping others and are confident in communicating and building customer relationships in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide accurate information about services, processes, or policies
• Resolve issues promptly and professionally
• Promote and upsell products or services when applicable
• Maintain records of all interactions and updates
• Escalate unresolved or complex issues to supervisors
• Meet productivity, quality, sales, and customer satisfaction targets

Schedule & Training

• Paid training on company systems, sales techniques, processes, and customer service best practices

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication skills, both written and spoken
• Customer-focused, detail-oriented, and results-driven mindset
• Sales-oriented with good persuasion skills (for Sales role)
• Basic computer literacy and multitasking ability
• Willing to work onsite in Cebu City

Why Join Us

• Competitive salary with performance-based incentives and sales commissions
• Supportive and collaborative work environment
• Opportunities for professional development, coaching, and career advancement

Apply Now

Join Caldwell Communication in Cebu City as a Customer Service or Sales Representative and help clients receive exceptional support while building a rewarding career in the BPO industry.

Safety Notice

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for