CSR-No Final Interview/No Mock Call Process-Phone Interview - 30k Package

TASK AGENCIES INC; Quezon City; Sur place; PHP 285 000 - 385 000; Plein temps

Avantages offerts par ce poste

30,000 PHP monthly salary

Full-time employment

Streamlined recruitment process

On-the-job training

Career progression

Quezon City location

Benefits and support programmes

Résumé du poste

TASK AGENCIES INC is seeking a Customer Service Representative in Quezon City, Metro Manila on a full-time basis. You will be the voice of our clients, handling inquiries, providing support, and delivering solutions with professionalism and empathy.

The role offers a competitive package of 30,000 PHP per month and opportunities to grow within a customer-facing environment. Join a team focused on quality interactions, continuous improvement, and employee development, with streamlined onboarding

Qualifications

• High school diploma or equivalent.
• Excellent verbal communication with professional telephone etiquette.
• Ability to handle inquiries with empathy and problem-solving.
• Proficiency with CRM software, MS Office, and computer systems.
• Experience in customer service or call centers is advantageous but not required.

Responsabilités

• Handle inbound and outbound calls professionally.
• Address inquiries, concerns, and complaints with resolution-focused approach.
• Provide accurate information about products and services to customers.
• Document interactions and maintain records per company protocols.
• Identify customer needs and route complex issues to appropriate departments.
• Maintain targets for call handling time, CSAT, and attendance.
• Collaborate with team members to improve service quality.
• Follow company policies and compliance requirements.

Connaissances

Verbal communication

CRM software

MS Office

Problem solving

Team collaboration

Formation

High school diploma

Outils

CRM software

MS Office

Description du poste

About us

TASK AGENCIES INC is a leading customer service and contact centre solutions provider committed to delivering exceptional service experiences. We specialise in supporting businesses across various industries by connecting them with skilled, dedicated professionals who understand the importance of quality customer interactions. Our company culture is built on collaboration, continuous improvement, and a genuine commitment to employee development and well-being.

About the role

We are seeking a Customer Service Representative to join our dynamic team in Quezon City, Metro Manila on a full-time basis. This is an excellent opportunity to build a career in customer service with a streamlined recruitment process designed to get you started quickly. In this role, you will be the voice of our clients, handling customer inquiries, providing support, and delivering solutions with professionalism and empathy. This position offers a competitive package of 30,000 and represents a genuine opportunity to make a meaningful impact in a customer-facing environment.

Key responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Address customer inquiries, concerns, and complaints with efficiency and resolution-focused approach
• Provide accurate information about products and services to ensure customer satisfaction
• Document customer interactions and maintain detailed records in accordance with company protocols
• Identify customer needs and accelerate complex issues to appropriate departments when necessary
• Achieve and maintain target performance metrics including call handling time, customer satisfaction scores, and attendance standards
• Collaborate with team members and supervisors to improve service quality and operational efficiency
• Follow company policies, procedures, and compliance requirements consistently

What we're looking for

• High school diploma or equivalent qualification
• Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
• Strong listening and problem-solving abilities with a customer-centric mindset
• Ability to remain calm and professional when handling challenging customer situations
• Proficiency in using computer systems, customer relationship management (CRM) software, and MS Office applications
• Demonstrated ability to work effectively in a fast-paced, target-driven environment
• Flexibility to adapt to different client requirements and business processes
• Reliable attendance and punctuality
• Prior customer service or call centre experience is advantageous but not essential for the right candidate

What we offer

• Competitive monthly package of 30,000 with transparent compensation structure
• Full-time employment with stable, predictable working arrangements
• Streamlined recruitment process including phone interview, allowing you to begin your career quickly
• Comprehensive on-the-job training and continuous support from experienced supervisors
• Opportunities for career progression and skills development within the customer service industry
• Professional work environment located in Quezon City, Metro Manila
• Supportive team culture that values collaboration and mutual success
• Access to employee benefits and support programmes

Questions for your application

• What's your expected monthly basic salary?
• How many years' experience do you have as a customer services representative?
• Which of the following types of qualifications do you have?

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What can I earn as a Customer Service Representative