CSR – Lead Generation

Stellar Headhunting; Pasig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Skill development

Supportive environment

Performance-based growth

Job summary

Stellar Headhunting in the Philippines is seeking a proactive CSR – Lead Generation to support its sales and business development teams in automotive and cleaning sectors. You will identify potential customers, handle inquiries, conduct outbound calls, and generate qualified leads to help grow the business.

The role requires at least 1 year of experience in customer service or related fields, strong communication, and the ability to work with CRM systems and lead-tracking tools.

Qualifications

• 1 year in customer service, telemarketing, lead generation or related role.
• Strong verbal and written communication skills.
• Comfortable making outbound calls and engaging potential customers.
• Good customer service, persuasion, and interpersonal skills.
• Proficient with basic computer tasks, spreadsheets, CRM or lead-tracking tools.
• Goal-oriented and organized with minimal supervision.
• Willing to learn about automotive products or cleaning solutions.

Responsibilities

• Conduct outbound calls, emails, and follow-ups to potential customers and business prospects.
• Identify and qualify leads for automotive products, parts, and services, or cleaning services.
• Respond to customer inquiries and provide accurate information about products and services.
• Gather customer information, assess needs, and schedule appointments or sales consultations.
• Maintain an updated database of prospects, customer interactions, and lead-generation activities.
• Coordinate with the sales team to endorse qualified leads and monitor follow-up progress.
• Build and maintain positive relationships with prospective and existing customers.
• Meet daily and monthly targets for calls, qualified leads, appointments, and other performance metrics.

Skills

Customer service

Telemarketing

Lead generation

Sales

Communication

Interpersonal

CRM familiarity

Spreadsheets

Tools

CRM systems

Lead tracking tools

Spreadsheets

Job description

About the role

We are looking for a proactive and customer-oriented CSR – Lead Generation to support our sales and business development teams in the automotive and cleaning industries. The successful candidate will be responsible for identifying potential customers, handling inquiries, conducting outbound calls, and generating qualified leads to help grow the business.

Key responsibilities

• Conduct outbound calls, emails, and follow-ups to potential customers and business prospects.
• Identify and qualify leads for automotive products, parts, and services, or commercial and residential cleaning services.
• Respond to customer inquiries and provide accurate information about products and services.
• Gather customer information, assess needs, and schedule appointments or sales consultations.
• Maintain an updated database of prospects, customer interactions, and lead-generation activities.
• Coordinate with the sales team to endorse qualified leads and monitor follow-up progress.
• Build and maintain positive relationships with prospective and existing customers.
• Meet daily and monthly targets for calls, qualified leads, appointments, and other performance metrics.

About you

• At least 1 year of experience in customer service, telemarketing, lead generation, sales, or a related role is preferred.
• Good verbal and written communication skills.
• Comfortable making outbound calls and engaging potential customers.
• Strong customer service, persuasion, and interpersonal skills.
• Basic computer skills and familiarity with spreadsheets, CRM systems, or lead-tracking tools.
• Goal-oriented, organized, and able to work with minimal supervision.
• Willing to learn about automotive products and services or cleaning solutions.

Benefits

• Opportunity to develop skills in customer service, sales, and lead generation.
• Supportive working environment.
• Career growth opportunities based on performance.