Csr - Hotel Booking Agent - Open For Newbies

Cald Well; Caloocan; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Career growth

Supportive team

Job summary

Cald Well, based in Metro Manila, is seeking Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. You will provide accurate hotel details, pricing, and amenities while maintaining high satisfaction metrics.

Shifts include nights, weekends, and holidays with paid training on reservation systems and company processes. Competitive pay and incentives accompany a collaborative team environment.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English communication.
• Customer-focused and detail-oriented.
• Basic computer literacy.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

English communication

Customer focus

Attention to detail

Computer literacy

Education

High School diploma or equivalent

Job description

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment