CSR Healthcare Savings Voice Account

Conduent, Inc.; Pasay; On-site; PHP 167,000 - 279,000; Full time

Job summary

Conduent in the Philippines is seeking a customer support associate focused on healthcare and benefits coverage. You will assist members with questions, manage a steady volume of calls, and coordinate across multiple systems to resolve issues.

Fluent English and strong communication are essential, along with at least a high school diploma and 6 months to 1 year of BPO experience. Join a team that values empathy and delivering comprehensive solutions for members.

Qualifications

• Good communication skills, both oral and written, and fluency in English.
• High school graduates or completed Senior high school are acceptable.
• 6 months to 1 year of BPO experience preferred.

Responsibilities

• Assist members with questions, inquiries, issues, and status related to healthcare and benefits coverage.
• Manage a steady volume of incoming calls from customers while navigating multiple systems.
• Provide empathy and deliver a comprehensive solution to healthcare-related calls.

Skills

Communication skills

Fluent English

Education

High school diploma or completed Senior high school

Job description

Job Description:

• Assist members with questions, inquiries, issues, and status related to their healthcare and benefits coverage.
• Manage a steady volume of incoming calls from customers while navigating multiple systems.
• Provide empathy and have the determination to deliver a comprehensive solution to these healthcare-related calls.

Qualifications:

• Good communication skills (oral and written). Fluent in English.
• Attained at least high school graduate or completed Senior high school.
• Must at least have 6 months to 1 Year BPO experience

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