CSR - Healthcare Assistant - paid training

Orbit Human Resource Services, Inc.; Metro Manila; On-site; PHP 230,000 - 320,000; Full time

Benefits offered by this job

Paid training

Salary incentives

Night differential

HMO employee coverage starting Day 1

HMO for dependents on regularization

Life and Accident Insurance

13th and 14th month pay

Annual performance raise

Career advancement program

Inclusive work culture

Job summary

Orbit Human Resource Services, Inc. in Metro Manila is hiring Customer Service Representatives for a healthcare account. The role welcomes college graduates (with or without experience) or those who completed at least 2 years of college and have 6 months BPO or customer service experience.

Excellent English and customer service skills are required. You will handle healthcare inquiries, communicate via calls, email, or chat, and aim for high service quality while maintaining confidentiality and

Qualifications

• College graduate with or without experience.
• At least 2 years of college with 6 months BPO or customer service experience.
• Excellent English communication (spoken and written).
• Strong interpersonal, analytical, and problem-solving skills.
• Attention to detail and good comprehension.
• Willing to work onsite.

Responsibilities

• Provide support for healthcare inquiries on plan coverage, benefits, and claims.
• Handle inbound calls, email, or chat according to channel.
• Resolve concerns professionally and document interactions.
• Maintain confidentiality of health information and comply with standards.
• Deliver high level of customer service while meeting metrics.

Skills

English fluency

Interpersonal skills

Analytical skills

Problem solving

Education

College graduate (any course)

2 years college + 6 months BPO/customer service

Tools

MS Office

Job description

We are hiring Customer Service Representatives for our Healthcare Account. This opportunity is ideal for college graduates (with or without experience) or college undergraduates (at least 2 years completed) with 6 months of BPO or customer service-related experience. Strong English communication and customer service skills are required.

Key Responsibilities

• Provide support for healthcare-related inquiries such as plan coverage, benefits, and claims.
• Communicate with clients via inbound calls, email, or chat depending on the assigned channel.
• Resolve concerns professionally and accurately document each interaction.
• Maintain confidentiality of sensitive health information and follow compliance standards.
• Deliver a high level of customer service while meeting performance metrics.

Qualifications

• College graduate (any course) – with or without experience
• Completed at least 2 years in college with at least 6 months of BPO or customer service-related experience
• Excellent English communication skills (spoken and written)
• Good interpersonal, analytical, and problem-solving skills
• Strong comprehension and attention to detail
• Basic proficiency in Microsoft Office tools
• Willing to work onsite

What We Offer

• Paid training
• Competitive salary and performance-based incentives
• 20% night differential
• HMO coverage for employee starting Day 1
• HMO dependent coverage upon regularization/certification
• Life and Accident Insurance
• 13th and 14th month pay
• Annual performance-based salary increase
• Career advancement and development program
• Positive and inclusive work culture