Travel Account CSR - Onsite, Multichannel Support

weSource Management Consultancy Firm; Cebu City; On-site; PHP 244,000 - 292,000; Full time

Job summary

WeSource Management Consultancy Firm in Cebu is seeking a Customer Service Representative for a Travel Account. This onsite role operates on a shifting schedule and offers a salary up to PHP 24,000 based on experience and interview results.

At least 1 year of BPO experience is required, with strong verbal and written communication. Candidates may be college level or a high school graduate with omnichannel experience (phone, email, chat).

Qualifications

• Minimum of 1 year BPO experience
• Onsite role in Cebu
• Shifting schedule
• Education as stated: college level or HS graduate

Responsibilities

• Handling Phone, Chat and Email
• Responding to customer inquiries and resolving issues
• Providing excellent customer service and support
• Resolving customer complaints and ensuring customer satisfaction
• Analyzing situations and providing effective solutions to customer issues
• Managing multiple tasks simultaneously (talking to customers, data entry, using computer systems)

Skills

Communication skills

Omnichannel experience

BPO experience

Education

College level or HS graduate

Job description

WeSource Management Consultancy Firm in Cebu is seeking a Customer Service Representative for a Travel Account. This onsite role operates on a shifting schedule and offers a salary up to PHP 24,000 based on experience and interview results.

At least 1 year of BPO experience is required, with strong verbal and written communication. Candidates may be college level or a high school graduate with omnichannel experience (phone, email, chat).