BPO CSR – Virtual Process | Competitive Package Up to ₱28K With SOB 35K

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Quezon City; Hybrid; PHP 312,000 - 391,000; Full time

Benefits offered by this job

Salary up to 28k PHP (35k with SOB)

Remote or flexible work

Training & development

Health benefits

Career growth

Performance incentives

Mentor support

Shift allowances

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. in Quezon City, Metro Manila, is hiring a BPO Customer Service Representative – Virtual Process. The role offers a full-time position with a competitive package up to ₱28,000 monthly, plus potential to reach ₱35,000 with SOB.

Work-from-remote or office-based, focusing on delivering professional customer support and maintaining brand reputation. The ideal candidate will have a high school diploma (college degree advantageous), strong English communication,

Qualifications

• High school diploma or equivalent; college degree is advantageous.
• Excellent communication skills in English, both written and verbal.
• Previous customer service or call centre experience is preferred.
• Strong problem-solving abilities and patience when dealing with customer concerns.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems and basic technology troubleshooting.
• Reliable internet connection and a suitable workspace for remote work.
• Flexibility to work varied shifts, including evenings and weekends as required.

Responsibilities

• Handle incoming customer inquiries via phone, email, chat, or other communication channels with professionalism and courtesy.
• Provide accurate information about products and services, addressing customer questions and concerns promptly.
• Troubleshoot and resolve customer issues following established protocols and procedures.
• Document all interactions and transactions accurately in the company's systems.
• Maintain adherence to quality standards, call handling times, and attendance requirements.
• Escalate complex issues to supervisors or specialised teams when necessary.
• Process customer requests, transactions, and account updates efficiently.
• Contribute to achieving team performance targets and customer satisfaction metrics.
• Participate in training sessions and continuous improvement initiatives.
• Adapt to virtual work environment requirements whilst maintaining productivity and professional standards.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Tech troubleshooting

Remote work

Time management

Teamwork

Education

High school diploma

Job description

About us

VALEROS VELASCO BUSINESS SOLUTIONS INC. is a leading Business Process Outsourcing (BPO) company committed to delivering exceptional customer service solutions. We partner with global brands to provide efficient, professional, and high-quality customer support across multiple channels. With a focus on innovation and employee development, we create a dynamic work environment where our team members can thrive and advance their careers.

About the role

We are seeking a BPO Customer Service Representative – Virtual Process to join our team in Quezon City, Metro Manila. This is a full-time position offering a competitive package up to ₱28,000 monthly, with potential to reach ₱35,000 inclusive of special operating bonus (SOB). As a Virtual CSR, you will be the voice of our clients, delivering outstanding customer support from a remote or office-based setting. This role is fundamental to maintaining our clients' brand reputation and ensuring customer satisfaction through professional, efficient, and empathetic service delivery.

Key responsibilities

• Handle incoming customer inquiries via phone, email, chat, or other communication channels with professionalism and courtesy

• Provide accurate information about products and services, addressing customer questions and concerns promptly

• Troubleshoot and resolve customer issues following established protocols and procedures

• Document all interactions and transactions accurately in the company's systems

• Maintain adherence to quality standards, call handling times, and attendance requirements

• Escalate complex issues to supervisors or specialised teams when necessary

• Process customer requests, transactions, and account updates efficiently

• Contribute to achieving team performance targets and customer satisfaction metrics

• Participate in training sessions and continuous improvement initiatives

• Adapt to virtual work environment requirements whilst maintaining productivity and professional standards

What we're looking for

• High school diploma or equivalent; college degree is advantageous

• Excellent communication skills in English, both written and verbal

• Previous customer service or call centre experience is preferred

• Strong problem-solving abilities and patience when dealing with customer concerns

• Ability to multitask and manage time effectively in a fast-paced environment

• Proficiency with computer systems and basic technology troubleshooting

• Reliable internet connection and a suitable workspace for remote work

• Flexibility to work varied shifts, including evenings and weekends as required

• Positive attitude, resilience, and willingness to learn

• Ability to work independently whilst being part of a collaborative team

What we offer

• Competitive monthly salary up to ₱28,000, with opportunities to earn up to ₱35,000 inclusive of special operating bonus (SOB)

• Virtual or flexible work arrangements

• Comprehensive training and ongoing professional development programmes

• Health and wellness benefits

• Career advancement opportunities within a growing organisation

• Performance incentives and recognition programmes

• Supportive team environment with experienced supervisors and mentors

• Shift allowances and additional benefits as per company policy