Financial CSR | Fixed Weekends Off | Competitive Salary ₱32,000 | 1-Day Hiring

Private Advertiser; Cebu City; On-site; PHP 325,000 - 389,000; Full time

Benefits offered by this job

Competitive salary

Fixed weekends off

Full-time employment

Rapid onboarding

Professional development

Supportive team environment

Performance recognition

Job summary

Nezda Technologies, Inc. seeks a Financial Customer Service Representative to join our Cebu City call centre team. This full-time role offers fixed weekends off and quick onboarding, with starting within one day.

You will handle customer inquiries, provide accurate financial information, and help resolve transactions while upholding regulatory compliance and high service standards. You will engage with customers across phone, email, and other channels, leveraging CRM tools to maintain records

Qualifications

• High school diploma or equivalent; college education is a plus.
• Experience in customer service, preferably within a financial services or call centre environment.
• Clear and patient communication of complex financial information.
• Good problem-solving abilities and a customer-focused mindset.
• Proficient with computer systems, databases, and CRM software.
• Ability to multitask effectively with accuracy and detail.

Responsibilities

• Handle customer inquiries via telephone, email, and other channels with professionalism and courtesy.
• Provide accurate financial information and guidance to customers regarding accounts, transactions, and services.
• Process customer requests, including account inquiries, transaction verifications, and dispute resolutions.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Identify customer needs and recommend appropriate financial products or services when applicable.
• Resolve customer complaints and concerns in a timely and effective manner, escalating issues when necessary.

Skills

Communication skills

CRM software

Multitasking

Customer empathy

Education

High school diploma

College education

Tools

CRM software

Job description

About us

Nezda Technologies, Inc. is a forward-thinking company dedicated to delivering exceptional customer service solutions. We pride ourselves on building strong relationships with our clients and providing support that makes a real difference. Our team is committed to excellence, innovation, and creating a positive work environment where every team member can thrive and grow.

About the role

We are seeking a Financial Customer Service Representative to join our dynamic call centre team in Lahug, Cebu City. This is a full-time position offering the rare benefit of fixed weekends off, allowing you to maintain a healthy work-life balance whilst delivering outstanding financial customer support. In this role, you will be the voice of our company, handling customer inquiries with professionalism and expertise. Your contributions will be vital to maintaining our reputation for exceptional service and building lasting customer relationships. We are moving quickly—successful candidates can commence within one day.

Key responsibilities

• Handle customer inquiries via telephone, email, and other communication channels with professionalism and courtesy

• Provide accurate financial information and guidance to customers regarding accounts, transactions, and services

• Process customer requests, including account inquiries, transaction verifications, and dispute resolutions

• Maintain detailed and accurate records of all customer interactions and transactions in accordance with company procedures

• Identify customer needs and recommend appropriate financial products or services when applicable

• Resolve customer complaints and concerns in a timely and effective manner, escalating issues when necessary

• Adhere to all regulatory compliance requirements and company policies whilst handling sensitive financial information

• Contribute to team performance metrics and maintain high standards of quality and efficiency

What we're looking for

• High school diploma or equivalent qualification; college education is a plus

• Proven experience in customer service, preferably within a financial services or call centre environment

• Strong communication skills with the ability to articulate complex financial information clearly and patiently

• Excellent problem-solving abilities and a customer-focused mindset

• Proficiency in using computer systems, databases, and customer relationship management (CRM) software

• Ability to multitask effectively whilst maintaining accuracy and attention to detail

• Professional demeanour with patience and empathy when dealing with challenging customer situations

• Strong grasp of financial terminology and banking or insurance concepts

• Willingness to work in a fast-paced call centre environment and meet performance targets

• Flexibility and reliability in meeting schedule requirements

What we offer

• Competitive salary: ₱32,000 per month

• Fixed weekends off: Guaranteed weekend breaks to enjoy time with family and friends

• Full-time employment: Stable, permanent position with career growth opportunities

• Rapid onboarding: Successful candidates can start within one day

• Professional development: Access to training programmes and opportunities to enhance your skills

• Supportive team environment: Work alongside dedicated colleagues in a collaborative setting

• Performance recognition: Your hard work and achievements are valued and rewarded