CSR - Spanish Bilingual in Manila. Salary upto 90K-100K

Recruitify_HR; Taguig; On-site; PHP 312,000 - 446,000; Full time

Job summary

Recruitify HR is seeking a customer service representative to support Spanish-speaking clients in a busy office environment. You will handle calls, emails, and chats, ensuring top-notch service and timely follow-ups.

The role requires a Bachelor’s degree and 1–3 years of experience in customer service, with fluency in Spanish and English and strong communication skills. Team collaboration and process improvement are emphasized in daily duties.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 1–3 years of experience in customer service or a related field is required.
• Proficiency in Spanish and English with strong communication skills is essential.
• Ability to handle high volumes of calls and inquiries is expected.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Handle inquiries and resolve issues efficiently.
• Assist in developing scripts and tools for effective communication.
• Maintain records of customer interactions and follow-ups.
• Collaborate with team members to improve service delivery.

Skills

Spanish language

English language

Communication

Education

Bachelor's degree

Job description

• Provide exceptional customer service to Spanish-speaking clients.
• Handle inquiries and resolve issues via phone, email, and chat.
• Assist in the development of scripts and assistive tools for efficient communication.
• Maintain records of customer interactions and follow up as necessary.
• Collaborate with team members to improve service delivery.

Description

• Provide exceptional customer service to Spanish-speaking clients.
• Handle inquiries and resolve issues via phone, email, and chat.
• Assist in the development of scripts and assistive tools for efficient communication.
• Maintain records of customer interactions and follow up as necessary.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in customer service.
• Skills and Competencies: Proficiency in Spanish and English, strong communication skills.
• Responsibilities and Duties: Ability to handle high volumes of calls and inquiries.
• Qualities and Traits: Empathetic, patient, and customer-oriented attitude.
• Working Conditions: Office environment with a focus on team collaboration.