CSR - Spanish Bilingual in Manila. Salary upto 90K-100K

Recruitify_HR; Quezon; On-site; PHP 300,000 - 420,000; Full time

Job summary

Recruitify_HR in the Philippines seeks an experienced Spanish-speaking Customer Service Specialist to deliver exceptional support via phone, email and chat. You will handle inquiries, resolve issues, and maintain customer satisfaction while documenting interactions in the CRM.

The role requires a Bachelor’s degree, 3–5 years in customer service, and fluency in Spanish and English, with a focus on clear communication and collaborative problem resolution. Upselling when appropriate is encouraged.

Qualifications

• 3–5 years of experience in customer service.
• Fluent in Spanish and English, excellent communication skills.
• Bachelor’s degree in a relevant field.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve inquiries and issues efficiently while maintaining a high level of customer satisfaction.
• Document all customer interactions and feedback in the CRM system accurately.
• Collaborate with team members and other departments to enhance service delivery and problem resolution.
• Upsell products and services when appropriate to meet client needs.

Skills

Spanish fluency

English fluency

Excellent communication

Education

Bachelor's degree

Tools

CRM software

Job description

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve inquiries and issues efficiently while maintaining a high level of customer satisfaction.
• Document all customer interactions and feedback in the CRM system accurately.
• Collaborate with team members and other departments to enhance service delivery and problem resolution.
• Upsell products and services when appropriate to meet client needs.

Description

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve inquiries and issues efficiently while maintaining a high level of customer satisfaction.
• Document all customer interactions and feedback in the CRM system accurately.
• Collaborate with team members and other departments to enhance service delivery and problem resolution.
• Upsell products and services when appropriate to meet client needs.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3–5 years of experience in customer service.
• Skills and Competencies: Fluent in Spanish and English, excellent communication skills.
• Responsibilities and Duties: Strong problem-solving abilities and attention to detail.
• Qualities and Traits: Positive attitude, patience, and ability to handle difficult situations calmly.
• Working Conditions: Ability to work in a fast-paced environment and manage time effectively.